CX Goalkeeper with Mary Drumond SECOND HALF – E53 is about customers’ behaviours and a lot more
The CX Goalkeeper had a smart discussion with Mary Drumond Chief Marketing Officer at Worthix, host of the Voices of CX, Keynote speaker and thought leader in CX. I split the discussion in 2 episodes, the first one went live last week! In this…
201: #201: Leadership and the Customer Experience with Faisal Pandit, Panasonic
Today we’re going to talk about the relationship between leadership and the quality of the customer and employee experience. To help me discuss this topic, I’d like to welcome Faisal Pandit, President of Panasonic System Solutions Company of North…
200: #200: Balancing Privacy with Meaningful Data with Anudit Vikram, MediaMath
Today we’re going to talk about the need for a balance between consumer privacy and providing advertisers with meaningful data which can ultimately benefit both parties when done well and with the proper intent. To help me discuss this topic, I’d…
CX Goalkeeper with Mary Drumond FIRST HALF – E52 is about Customers’ Behaviours and a lot more
The CX Goalkeeper had a smart discussion with Mary Drumond Chief Marketing Officer at Worthix, host of the Voices of CX, Keynote speaker and thought leader in CX. I split the discussion in 2 episodes, stay tuned also for the second part next week! In…
199: #199: Agile Sales & Marketing with Anthony Coppedge, IBM
Today we’re going to talk about Agile in Sales and Marketing – two areas that are not known for applying Agile – by creating and maintaining an agile mindset on a global scale, and how the lessons learned apply to every area of the organization….
198: #198: Adapting to Growing Customer Expectations with Alex Atzberger, Optimizely
Today we’re going to talk about the growing need for businesses to adapt to heightened customer experience expectations. Between a continually changing business environment, to increasingly sophisticated consumers, this presents a need for companies…
CX Goalkeeper with Imtiaz Bellary from ENGATI – E51 is about engaging and retaining customers
The CX Goalkeeper had a smart discussion with Imtiaz Bellary Imtiaz is SVP Product and Customers at ENGATI. In this episode you will learn about: – Engati’s success story: Engaging through automation and intelligence – With a customer interactions…
197: #197: Personalization in a Post-Cookie Era with Amber Armstrong, LivePerson
Today we’re going to talk about personalization in a post-cookie era. To help me discuss this topic, I’d like to welcome Amber Armstrong, Chief Marketing Officer at LivePerson
CX Goalkeeper & Mark Hamill – E50.1 SPECIAL EDITION – is about the Awards Business and recognition
The CX Goalkeeper had a smart discussion with Mark Hamill Mark Hamill is the CEO of ARCET Global The discussion is available on all common PODCASTING platforms as Apple, Google, Amazon, Spotify, and Stitcher as well as a WEBCAST on YouTube. In this…
196: #196: The Importance of Multi-Touch Attribution with David Hiltner, Attribution
Welcome to a special episode of the show brought to you Attribution, an advanced multi-touch attribution company that empowers every marketer with the data to convert more buyers and maximize ROI. You can learn more about Attribution at…
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