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Research

AI’s Shifting Role in CX: Prioritizing Quality, Empathy, and Transparency Beyond Speed

The Liveops 2025 Holiday AI & Customer Service Report reveals a critical shift in consumer expectations: the demand for quality,…

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AI Took Over Holiday Customer Service in 2025 But Most Shoppers Still Preferred Humans, New Liveops Survey Finds

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Blueshift Launches the Next Era of Customer AI

Expert Mode from The Agile Brand Guide®

Expert Mode: Beyond the Automation Hype: Designing an Empathetic Future with AI

#74: Maximizing the value of your partnerships with Peter Fogelsanger

#74: Maximizing the value of your partnerships with Peter Fogelsanger

Catch the latest episodes of our shows

The Agile Brand with Greg Kihlström
The Agile Brand with Greg Kihlström

#767: Krisp.ai Co-Founder Arto Minasyan on voice AI and the customer experience

The Agile Brand with Greg Kihlström
SMBsThe Agile Brand with Greg Kihlström

#766: Square CMO Lindsey Irvine on connecting with customers through community-driven storytelling

#69: How AI is Transforming Project Management with Alan Mosca, nPlan
B2B Agility with Greg Kihlström

#69: How AI is Transforming Project Management with Alan Mosca, nPlan

#765: Hexagon AB’s George Chang on building a unified system of marketing measurement
The Agile Brand with Greg Kihlström

#765: Hexagon AB’s George Chang on building a unified system of marketing measurement

#764: Closing the gap between brand promise and brand experience with Mark Wagner, Horizontal Digital
The Agile Brand with Greg Kihlström

#764: Closing the gap between brand promise and brand experience with Mark Wagner, Horizontal Digital


The Agile Brand Guide®
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