Expert Mode from The Agile Brand Guide®

Expert Mode: Rethinking Customer Experience in the Age of AI

Nov 22, 2025

The rapid adoption of generative AI is transforming the customer experience landscape in profound ways.  We’re moving beyond simply automating tasks and entering a new era where AI-powered interfaces adapt to individual needs, creating seamless and personalized interactions.

Expert Mode from The Agile Brand Guide®

Expert Mode:  Taking ROI Models From Confusion to Clarity in B2B E-Commerce

Nov 9, 2025

Return on investment (ROI) is the lifeblood of any successful business, yet many organizations find themselves grappling with how to accurately measure it, especially regarding their marketing and technology investments. 

Expert Mode from The Agile Brand Guide®

Expert Mode: Agentic AI and the Future of Event Marketing

Nov 1, 2025

While generative AI has captured the imagination of marketers with its ability to create content, agentic AI represents a significant leap forward.  This emerging technology moves beyond generating outputs and empowers marketers to automate actions, personalize experiences, and gain deeper…

Expert Mode from The Agile Brand Guide®

Expert Mode: B2B and B2C CX Convergence in Insurance

Oct 21, 2025

The lines between B2B and B2C customer experience (CX) are blurring.  B2B buyers, influenced by their consumer experiences, now expect the same level of seamlessness and personalization they encounter in their personal lives. For companies operating in both spheres, like…

#65: Transforming CX with AI plus People, Processes, and Platforms, with John Durocher, Calix

#65: Transforming CX with AI plus People, Processes, and Platforms, with John Durocher, Calix

Oct 14, 2025

Are your people, processes, and platforms delivering value or to drive better customer experiences, or are they—and your CX—disconnected and siloed? Agility requires a willingness to adapt and evolve, as well as a deep understanding of how…

Expert Mode from The Agile Brand Guide®

Expert Mode: Building Belief in Marketing at Scale

Oct 5, 2025

Sangeeta Prasad has had the rare experience of launching the Chief Marketing Officer role at not one, but two global organizations. That gives her a unique vantage point: she hasn’t just built marketing campaigns—she’s built the case for why marketing…

Expert Mode from The Agile Brand Guide®

Expert Mode: Building Marketing Organizations from the Ground Up

Sep 27, 2025

Building a marketing organization from scratch is a unique challenge, full of misconceptions and opportunities.  It requires not only a deep understanding of marketing principles but also a knack for evangelism, education, and fostering trust within an organization. 

#61: How agentic AI can transform B2B event marketing with Travis Cushing, CPO of RainFocus

#61: How agentic AI can transform B2B event marketing with Travis Cushing, CPO of RainFocus

Sep 16, 2025

Today, we’re going to talk about the rise of agentic AI and its potential to revolutionize B2B marketing, particularly in event marketing. To help me discuss this topic, I’d like to welcome, Travis Cushing, Chief Product Officer at RainFocus.

#58: Interfaces that generate joy, with Dominik Angerer, Storyblok

#58: Interfaces that generate joy, with Dominik Angerer, Storyblok

Aug 26, 2025

Is it possible for enterprise marketing technology to actually spark joy?  Or are we all just resigned to a future of clunky interfaces and frustrating workflows? Agility requires adaptable technology and empowered teams. It also requires a…

Expert Mode from The Agile Brand Guide®

Expert Mode: Branding in Healthcare Technology: Standing Out Without Stepping Outside the Lines

Aug 14, 2025

The healthcare technology sector is not traditionally known for its bold marketing campaigns. Strict regulations and a generally conservative environment often lead to a sea of sameness, with many brands struggling to differentiate themselves. 

selective focus photography of gray stainless steel condenser microphone

Top 10 B2B Marketing Podcasts for 2025

Jul 30, 2025

These shows collectively offer frameworks, demand‑gen systems, personal branding tactics, SaaS scaling stories, and deep-lead quality insights—tailored to serious B2B marketers. Let’s take a look.

Expert Mode from The Agile Brand Guide®

Expert Mode: Reinventing an $18B Professional Services Giant—Inside Kyndryl’s Brand Genesis

Jul 23, 2025

Every marketer loves a clean slate—right up until the moment the eraser squeaks across a whiteboard the size of a football field. Spinning out 90,000 employees, $18 billion of revenue, and decades of IBM heritage into a fresh-faced brand qualifies…

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