Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: The Hybrid E-Commerce Playbook for B2B and B2C

Guy Gunter Home’s journey to rebuild their digital presence, in partnership with the digital consultancy Office of Experience (OX), offers a compelling case study in transforming…

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Influence Orchestration: Earning B2B Trust in the AI-Driven Buyer’s Journey

The Spotlight Influence Orchestration Report introduces Influence Orchestration as the deliberate coordination of all trusted third-party voices to build verifiable credibility.

Bridging the B2B Credibility Gap: The Strategic Imperative of Creator-Led Content

Bridging the B2B Credibility Gap: The Strategic Imperative of Creator-Led Content

The Credibility Code, research by The B2B Institute at LinkedIn and Ipsos demonstrates that while 94% of B2B marketers acknowledge the criticality of trust, only 45%…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Closing the Gap Between Brand Promise and Sales Reality

The gap between what we train and what happens in the real world is a chasm where marketing return on investment (ROI) goes to die. But…

Bridging the B2B Buying Disconnect

TrustRadius: Bridging the B2B Buying Disconnect: AI, Trust, and Go-to-Market Strategies for 2026

The 2026 TrustRadius B2B Buying Disconnect Report highlights a critical gap between vendor perceptions and actual buyer needs, particularly concerning trust, validation, and measurable outcomes.

Driving Omnichannel Growth: Why B2B Fulfillment Defines Brand Success

Radial: Driving Omnichannel Growth: Why B2B Fulfillment Defines Brand Success

Why B2B Fulfillment Matters for Modern Brands, a research report by Radial explores the critical role of B2B fulfillment in supporting omnichannel strategies, detailing key challenges,…

Beyond Mentions: How AI Conversational Context Shapes Brand Recommendations

Beyond Mentions: How AI Conversational Context Shapes Brand Recommendations

Your AI Visibility Metrics Are Lying to You: How Conversational Context Shapes AI Responses, Demand-Genius research indicates that in B2B buyer journeys, only 16% of AI…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Beyond the Transaction: Building a Resonant Brand in Fintech with Alexandra Westfal, COLIBRIX ONE

The world of fintech, and B2B technology more broadly, presents a unique branding paradox. On one hand, the services offered—payment processing, acquiring infrastructure, virtual card issuance—can…


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