Latest Customer Journey Orchestration Posts
CustomerThink: The Importance of Customer Journey Operations
This article was written by Greg Kihlström for CustomerThink. Read the full article here. Optimizing customer experience is table stakes…
CMSWire: 6 Elements Needed for High-Impact Customer Journey Management & Operations
This article was written by Greg Kihlström for CMSWire. Read the full article here. Uncover the six critical elements of…
MarTech: 4 AI categories impacting marketing: Personalized customer journeys
This article was written by Greg Kihlström for MarTech. You can read the full article here. In this four-part series,…
Customer journey analytics drive personalization
This article was based on the interview with Asim Zaheer of Glassbox by Greg Kihlström for The Agile Brand with…
MarTech: 4 AI categories impacting marketing: Predictive analytics
This article was written by Greg Kihlström for MarTech. Read the full article here. While this area of AI has…