Latest Employee Experience Posts
Empowering employees to deliver better customer service
Empowering employees for better service is essential for the success of any business. As highlighted in the podcast interview with…
Using more scientific methods in your CX surveys
Surveys play a crucial role in understanding customer experiences and gathering feedback to improve products and services. However, the quality…
Customer-centric culture through excellence
On the podcast, Horst Schulze discusses the importance of creating a customer-centric culture through excellence in business. Schulze emphasizes the…
The importance of treating candidates with dignity and respect
Candidates invest time and effort into applying for positions, preparing for interviews, and showcasing their skills and qualifications. It is…
Recent shifts in the marketing job market in the United States
The current job market in the United States is experiencing contrasting conditions between hourly workers and corporate employees. This phenomenon…