Latest Employee Experience Posts

Remembering that feedback is a gift

Oct 26, 20243 min read

Feedback is a gift that can provide valuable insights and opportunities for growth and improvement. In the podcast transcript, Andrew…

The important of patient-centered communications

Oct 20, 20242 min read

Patient-centered communication is a crucial aspect of healthcare that can greatly impact the overall patient experience (PX) and outcomes. In…

The importance of treating job candidates with dignity and respect

Oct 16, 20242 min read

It is crucial for hiring managers to treat candidates with dignity and respect throughout the entire recruitment process. Each candidate…

Empowering employees to deliver better customer service

Oct 15, 20243 min read

Empowering employees for better service is essential for the success of any business. As highlighted in the podcast interview with…

Using more scientific methods in your CX surveys

Oct 12, 20242 min read

Surveys play a crucial role in understanding customer experiences and gathering feedback to improve products and services. However, the quality…