Latest Employee Experience Posts
Remembering that feedback is a gift
Feedback is a gift that can provide valuable insights and opportunities for growth and improvement. In the podcast transcript, Andrew…
The important of patient-centered communications
Patient-centered communication is a crucial aspect of healthcare that can greatly impact the overall patient experience (PX) and outcomes. In…
The importance of treating job candidates with dignity and respect
It is crucial for hiring managers to treat candidates with dignity and respect throughout the entire recruitment process. Each candidate…
Empowering employees to deliver better customer service
Empowering employees for better service is essential for the success of any business. As highlighted in the podcast interview with…
Using more scientific methods in your CX surveys
Surveys play a crucial role in understanding customer experiences and gathering feedback to improve products and services. However, the quality…