Category: Delighted Customers with Mark Slatin

Lessons from Taylor Swift About How to Create Superfans with Brittany Hodak Have you ever wondered why some celebrities create…

In the podcast interview featuring Fred Reicheld, the concept of “Center customer in purpose” is highlighted as a key theme…

Jennifer Ashman is a CX thought leader and experience design expert.  She has been in the field for over two…

You’ve just been hired as the Chief Experience Officer to run a financial services firm. What are the keys to…

How can you design experiences to drive customer loyalty? Kevin Budelmann is an Experience Design expert, a professor at both…

Dr. Judy Wolfe, who still practices as an ER doctor, talks about the transformative power of patient experience in healthcare.…

Keith Ferguson brings his wealth of experience as an entrepreneur along with his career in academia (MSU and FSU) to…

Joe Pine is on my Mount Rushmore of Customer Experience. He shares the exact moment, quite by accident, that the…

Pink Zebra Moving: Differentiating on CX for Explosive Growth with CEO, Ron Holt I can’t think of a better illustration…

What’s the Pioneering Edge for Today’s CX Leaders according to NPS Creator, Fred Reichheld? There’s so much to unpack in…

In this episode Nick shares some valuable insights including: – the significant concept of ‘Brand Alignment’ was introduced, highlighting the…

The Delighted Customers Podcast with Mark Slatin interviews the top thinkers and practitioners in the industry and provides insights that…