Forrester’s 2025 Global Customer Experience Index Rankings: 21% Of Brands Declined, 6% Improved, And 73% Remained Unchanged
CX hit an all-time low in North America, while Europe made some gains and Asia Pacific struggled
Careington Implements Cognigy’s Voice AI Solution to Elevate Customer Service Capabilities
Careington International Corporation is proud to announce enhanced customer service efficiencies through its collaboration with Cognigy, a global leader in AI-driven customer service solutions. By integrating Cognigy’s innovative AI solution into Careington’s call center operations, Careington has expanded its capacity to deliver superior service and support for its valued clients…
Sitecore Appoints Eric Stine as Chief Executive Officer, Marking Next Phase of Growth and Innovation
Sitecore®, the global leader in digital experience management software, today announced the appointment of Eric Stine as Chief Executive Officer, effective immediately.
New arrivia Report Shows how Generational Travel Behaviors are Reshaping Loyalty Strategy
Loyalty and the Changing Traveler highlights key differences in how U.S. consumers plan, book and think about travel—and what loyalty programs must do to stay competitive.
Algolia Introduces Context-Aware Retrieval for the Agentic Era
Algolia, the AI-native search and discovery platform trusted by 18,000 businesses and millions of developers worldwide, today announced the release of its MCP Server, the first component in a broader strategy to support the next generation of AI agents. This new offering enables large language models (LLMs) and autonomous agents…
97% of Businesses to Use AI in Customer Communications in 2025, But Are Consumers Ready for It?
New research from Sinch reveals how top brands are unlocking smarter, more personalized customer experiences with AI, RCS, and integrated omnichannel strategies
Intuit Mailchimp unveils powerful new suite of tools to help businesses unlock their customer data
According to research, 71% of surveyed business owners say they’re concerned about customer acquisition Intuit Mailchimp’s latest advancements are helping businesses navigate the challenge with a single-source solution for customer connection, conversion, and growth
Salesforce Ends the Era of ‘Do-Not-Reply’ Marketing with Marketing Cloud Next
Salesforce today announced Marketing Cloud Next, a major evolution of its leading marketing solution—and the end of traditional ‘do-not-reply’ marketing. This isn’t just a product launch; it’s a strategic reframe of marketing itself, powered by autonomous AI agents that act as always-on collaborators. Built natively on the Salesforce Platform,…
Bread Financial Study Finds 7 in 10 of People Believe AI Will Play a Big Role in Financial Services in the Next 10 Years
A new study from Bread Financial® (NYSE: BFH), a tech-forward financial services company that provides simple, personalized payment, lending, and saving solutions reveals that over half of respondents (52%) report actively using artificial intelligence (AI) financial tools, such as chatbots for customer service and robo-advisors for investing, and seven in 10…
LearnUpon Research Reveals Organizations Are Betting Big on Customer Education
The global survey report highlights the importance of addressing gaps that will be crucial in proving the value of customer education and securing further investment for programs.
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