516: #516: Customer and data centricity with Lamees Butt, Zoovu
Today we’re going to talk about using customer-centric approaches combined with data-centric tools and processes to improve customer engagement and…
515: #515: Predictive analytics and a first-party data strategy with Alan Gilleo, Leap Group
Anyone listening to this show has heard us talk quite a bit about AI’s impact on marketing and the customer…
514: #514: Nimble customer research with Todd Horvitz, Head of Insights, HP
Today we’re going to talk about customer research, and how to do customer research in a nimble, agile way and…
513: #513: AI & Fragmentation with Afif Khoury, SOCi
The total number of solutions in the martech Lumascape has grown to more than 11K in 2023, representing almost 7,000%…
512: #512: When “unmanaging” is the best way to manage teams, with Jack Skeels, AgencyAgile
Today we’re going to talk about effective management of teams, even when that means you need to “unmanage” them -…
511: #511: Brand engagement in a socially conscious market, with Taylor Bennett, DoorDash
Today, we’re diving deep into the role of brands in today’s socially conscious market. We’ll explore the intricacies of engaging…
510: #510: Missed opportunities with AI and CX with Tony Grout, Showpad
As we talk about a lot on this show, organizations are investing in AI technologies more than ever and integrating…
509: #509: Optimizing the patient experience with Michael Burke and Josh Byrd from Copient Health
Today we’re going to talk about optimizing the patient experience by looking at ways to optimize the operational efficiency—and in…
508: #508: The self-optimizing enterprise with Don Schuerman, CTO at Pega
There is no question that greater reliance on predictive analytics, enhanced automation, and the capabilities of generative AI are helping…
507: #507: Gen AI and the Future of Publishing with Marc Sirkin, Third Door Media
Is the future of research and content creation a chatbot? With all of the commotion that ChatGPT has created, several…
506: #506: Using GenAI to Generate Revenue with Assaf Baciu, Persado
We are here at Shoptalk 2024 at the Mandalay Bay in Las Vegas, where retailers and the platforms that support…
505: #505: Keeping pace with retail customer expectations with Craig Moore, Körber Supply Chain
We are here at Shoptalk 2024 at the Mandalay Bay in Las Vegas, where retailers and the platforms that support…