505: #505: Keeping pace with retail customer expectations with Craig Moore, Körber Supply Chain
We are here at Shoptalk 2024 at the Mandalay Bay in Las Vegas, where retailers and the platforms that support them are gathered to talk about reimagining retail for the omnichannel consumer. In the retail world, social media virality blows…
504: #504: Deep learning and the cookieless future with Jaysen Gillespie, RTB House
We are here at eTail Palm Springs in Palm Spring, California and talking about all things retail, e-commerce, AI, and more. While we’ve talked quite a bit about the cookieless future on this show, and even though the impending deadline…
503: #503: Better customer insights with Matt Butler and Russ Hannig
Recorded live at eTail Palm Springs in Palm Spring, CA. We are talking about all things retail, e-commerce, AI, and more. My guests today can talk about all of this and we’re going to talk specifically about the importance of…
502: #502: Cross-functional collaboration plus AI augmentation with Mariam Asmar, Braze
As companies continue to boast AI investments, marketers are struggling to keep up, according to a recent report from customer engagement platform Braze, which finds that less than 50% of marketers are using or intend to use AI in their…
501: #501: AI and the CMO with Amanda Cole, CMO at Bloomreach
Today we’re going to talk about the impact of AI on Chief Marketing Officers, as well as personalization and how, with the help of AI, it might finally be the year of personalization. To help me discuss this topic, I’d…
500: #500: March Madness Special: Hyper-paced CX in the iGaming Industry with Pini Yakuel, Optimove
Welcome to our first March Madness episode – and in the spirit of this, today we’re going to talk about the customer journey and experience in an industry that has one of the highest velocity of transactions, yet with very…
499: #499: AI and Digital Transformation with Jonathan Boakes, Infinum
Today we’re going to talk about AI’s incorporation into both existing and new digital transformation initiatives, and what some of the implications are when doing so. We’ll also be touching on some of the ideas in Infinum’s recent report,…
498: #498: The value of B2B2C E-commerce with Carlos Manalo and Tom Flierl
Today we’re going to talk about the value of B2B2C, and how to create a win-win situation for all parties involved despite the challenges and risks associated with B2B2C and self-service models, in a special episode brought to you by…
497: #497: Great omnichannel CX in retail with Tracey Brown, Chief Customer Officer at Walgreens
We are here at Medallia Experience 2024 at the Wynn in Las Vegas and there’s a lot of exciting announcements we’ve been seeing, plus a chance to hear from leaders at Medallia as well as their customers about where the…
496: #496: The link between creativity and innovation with Anne Jacoby
Today we’re going to talk about the link between creativity and innovation and how leaders that empower their teams to tap into their own creative sparks can achieve stellar results while increasing their teams’ engagement. To help me discuss this…
495: #495: Pay transparency and the employee experience with Sydney Artt, Anaconda
While we mostly talk about marketing and the customer experience on this show, as we all likely know, employees and the employee experience directly affect customers, so today we’re going to talk about salary transparency and key ways business…
494: #494: Maximizing online marketplaces with Todd Walsh, HP
We are here at eTail Palm Springs in Palm Spring, California and talking about all things retail, e-commerce, AI, and more. Today’s customer seeks variety and begins looking for products across a wide swath of marketplaces. For this reason,…