492: #492: Building and maintaining a culture of customer centricity with Abhii Parakh, Head of Customer Experience at Prudential
We are here at Medallia Experience 2024 at the Wynn in Las Vegas and there’s a lot of exciting announcements…
491: #491: Data collection done right with Sean Falconer, Skyflow
Today we’re going to talk about doing data collection right, by also exploring how to do it wrong, and what…
490: #490: AI & Great Customer and Employee Experiences with Simonetta Turek, Chief Product Officer at Medallia
We are here at Medallia Experience 2024 at the Wynn in Las Vegas and there’s a lot of exciting announcements…
489: #489: Machine learning in the enterprise with Eric Siegel, Machine Learning Week
Today we’re going to talk about machine learning in the enterprise and how, despite a less than stellar success rate,…
488: #488: Learning from our data with Matt Swalley, Omneky
Today we’re going to talk about the value of learning from data to improve the customer experience. To help me…
487: #487: (Actually) great content with generative AI, with Jon Ricketts, AGYL AI
It didn’t take long but the world is awash in generative AI-based content, and let’s face it. A lot of…
486: #486: Igniting customer centricity with Sri Narasimhan, Head of Enterprise Customer Experience at CVS Health
We are here at Medallia Experience 2024 at the Wynn in Las Vegas and there’s a lot of exciting announcements…
#485: A winning first-party data strategy with Heidi Bullock, CMO, Tealium
In an increasingly data-driven world, modern brands have been forced to adapt to keep pace with the changes in the…
484: #484: What it takes to be a category-leading CX brand, with Joe Tyrrell, CEO of Medallia
We are here at Medallia Experience 2024 at the Wynn in Las Vegas and there’s a lot of exciting announcements…
483: #483: Omnichannel and the future of retail with Kristin Schoenstein and Elizabeth Robillard, eTail Palm Springs
eTail West in Palm Springs, CA is coming up in a few weeks and I’m excited to be attending as…
482: #482: Making phone conversations with customer count, with Ryan Johnson, CallRail
As marketers, there is a lot to keep up with. From trends like generative AI to platforms and methods, and…
481: #481: Customer journey management with Stacy Sherman, Doing CX Right
As the voice of the customer becomes increasingly important in driving business success, companies are recognizing the need to optimize…