#671: Going national while staying true to your local roots with Jay Rushin, H&H Bagels
How do you take something that’s iconically local and make it feel authentic—everywhere? That’s the challenge facing every regional brand trying to scale. When your name is practically synonymous with a place—like H&H is with New York City—growth isn’t just…
#670: Embracing Chaos to Get Better Results with Mark DeCarlo
We talk a lot about agility on this show, and today, we’re going to talk about how lessons of agility can come from unexpected places – like the set of Seinfeld – where – for those superfans like me –…
#669: It’s already time to start planning for the holiday shopping season with Carey Cockrum, Cella by Randstad Digital
Joining us today is Carey Cockrum, Director of Consulting at Cella by Randstad Digital, where she helps major brands and marketing teams optimize their strategies with data-driven insights, AI-powered content creation, and cutting-edge retail marketing trends. With the holidays just around…
#668: The Five Levels of AI with Courtney Baker, Knownwell
Joining us today is Courtney Baker, Chief Marketing Officer at Knownwell and co-host of the AI Knowhow podcast. With a wealth of experience in marketing and AI, Courtney is leading the conversation about how artificial intelligence is transforming the marketing…
#667: The Evolving Role of Visual Data in Construction with Marca Armstrong, Sensera
When you think of cameras in construction, do you see them as just security tools—or could they be the key to unlocking full jobsite intelligence? Joining us today is Marca Armstrong, Chief Marketing Officer at Sensera Systems, a leader in…
#666: Balancing AI-driven efficiency and responsibility with Pasquale DeMaio, Amazon Web Services
For many brands, AI is revolutionizing customer experience, but with increased adoption comes widespread concerns about job displacement, ethical risks, and trust. Is AI truly enhancing human capabilities, or is it simply replacing them? And how can companies balance efficiency…
#665: Developing strategies that cut through the omnichannel noise, with Arianna Vogel, Foursquare
Joining us today is Arianna Vogel, Senior Director of Product Marketing at Foursquare, a leader in location intelligence and measurement, helping marketers navigate the increasingly complex world of attribution, enabling them to develop strategies that cut through the noise and…
#664: Tying CX outcomes to commercial goals with Markus Engel and Linzi Hindle at DHL
Today we will talk about taking customer experience further and tying CX outcomes to commercial goals. To help me discuss this topic, I’d like to welcome Markus Engel, VP CDO Performance Management and Linzi Hindle, Director of Customer Experience at…
#663: AI in retail marketing with Uldis Baumerts, Bryj
Today, we’re joined by Uldis Baumerts, Chief Operating Officer of Bryj Technologies, a leader in driving AI-powered innovations for the retail industry. Uldis has extensive experience in transforming the way businesses approach advertising and customer engagement, making him the perfect…
#662: Making your returns strategy a competitive advantage with Katherine Lehman, ReturnBear
Today, I’m excited to welcome Katherine Lehman, CMO of ReturnBear, a leader in reverse logistics and sustainable returns solutions. At ReturnBear, she’s helping brands turn returns from a logistical headache into a strategic advantage.
#661: Creating a world-class student experience with Mike Milliron, IMG Academy
Today’s guest is Mike Milliron, Chief Operating Officer at IMG Academy Campus. Mike has played a key role in reimagining and transforming the student experience at IMG Academy, aligning student and employee experiences to create a seamless, enriching environment for…
#660: Enabling and accelerating customer experience improvements using AI with Isabelle Zdatny, Qualtrics
We are recording live at Qualtrics X4 in Salt Lake City and seeing and hearing all about how to create and enable amazing customer experiences. Today we’re going to talk about enabling and accelerating customer experience success by augmenting your…