#548: Staying customer-focused amidst expansion with Alice Eweida, Pandia Medical Group
In today’s competitive healthcare landscape, expanding into new markets and maintaining a focus on customer-centricity are critical for sustained growth. Joining us to discuss these challenges and opportunities is Alice Eweida, CEO of Pandia Medical…
#547: Aligning brand with business strategy with Lori Poer and Nigel Dennis
Welcome to a special episode of the show, brought to you by The Office of Experience, a design-driven, digital-first, vertically integrated and collaborative agency that believes in the power of …
#546: The Great Hesitation with Sue Keith, Landrum Talent Solutions
Remember the Great Resignation. Well now, it’s more like the Great Hesitation, with many managers being reluctant to hire based on a number of factors. Also, in today’s labor market, we observe a striking contrast between different sectors, presenting unique…
#545: What it means to be customer-obsessed with Jill Pavlovich, Albertsons
Today we’re going to talk about what it means to be customer-obsessed, and how to create great omnichannel customer experiences in retail. To help me discuss this topic is someone who knows all about being customer-obsessed, I’d like to welcome…
#544: Looking to veterans for the next wave of cybersecurity experts with Nakisha Dixon, Vercara
As the global cybersecurity workforce continues to expand, the industry faces significant challenges in meeting the demand for skilled professionals. Today, we’re discussing an innovative solution to this talent shortage—leveraging the unique skills and qualities of veterans. Joining us is…
#543: Better Together: CX + Digital + Marketing with AJ Joplin, Forrester
Today, from the Forrester CX Summit North America in Nashville, we are thrilled to have AJ Joplin, Senior Analyst at Forrester, with us to discuss the crucial alignment of customer …
#542: Forging Boundless Experiences with Humans + AI with JP Gownder, Forrester
The adoption of AI into customer experiences, and marketing efforts is happening—rapidly. But it’s not enough to just slap AI onto an existing interaction. Success lies in how humans plus AI work together to create what my guest today calls…
#541 AI adoption is driving enterprise transformation, with Peter van der Putten, Pega
We are here at PegaWorld iNspire at the MGM Grand in Las Vegas, Nevada we’ve been seeing some amazing things, including how AI can transform the enterprise and I’ve had …
#540: Real-world transformation with Rick Meehean, Church Mutual
Church Mutual recently partnered with P3Fusion and Pega to build a unified CRM and Underwriting solution that transformed their enterprise operations with a streamlined approach that significantly reduced implementation time and cost. Today we’re going to talk about this and…
#539: Maximizing first-party data using AI with Tara DeZao, Pega
As the marketing world braces for the impact of the sunsetting of third-party cookies, innovative strategies are stepping up to redefine how businesses engage with customers. Joining us today to talk about this as well as the impact of Generative…
#538: Open source in the enterprise with Jon Stewart, ZenSource
As industries continue to evolve, the debate intensifies around the use of proprietary versus open-source solutions, especially within highly regulated sectors.Joining us today to discuss this is Jon Stewart, President of ZenSource.
#537: Accelerating the enterprise with AI with Kerim Akgonul, Chief Product Officer, Pega
We are here at PegaWorld iNspire at the MGM Grand in Las Vegas, Nevada we’ve been seeing some amazing things, including how AI can transform the enterprise, and have been …