#563: Harnessing technology for good with Larry Weber, Racepoint Global
Today we’re going to talk about using technology for good in a new age of reason, driven by data, artificial intelligence, and people utilizing these tools for the right reasons. To help me discuss this topic, I’d like to welcome…
#562: Empowering the Next Generation of Women in Technology with Cerys Goodall, Vetster
Welcome to today’s episode where we delve into leadership and empowerment in the tech industry with Cerys Goodall, Chief Operations Officer at Vetster, the world’s fastest-growing pet telehealth platform. We’ll discuss her strategies for fostering female leadership and building resilient,…
#561: The speed of customer data (and why it matters) with Justin DeBrabant, Chief Product Officer, ActionIQ
The speed at which your customer data moves is critical to your success in shaping the customer experience, and the interoperability between your CDP and your other critical martech systems can make the difference between a good and great experience.…
#560: Driving business value with data with Steve Fiore, Teradata
When data plays a vital role in the enterprise, effectively using analytics to drive business value is crucial. Today, we’re joined by Steve Fiore, Senior Director of Customer Experience at …
#559: The shift from service to sales with Josh Feast, Cogito
Today, we’re excited to delve into the evolving landscape of customer service and sales with Josh Feast, CEO and Co-Founder of Cogito. We’ll explore how AI is reshaping the roles of customer service agents and enhancing business strategies.
#558: When SMS delivers real results with John Wright, TrueDialog
With a 98% open rate—that’s right, 98%—SMS marketing can be incredibly effective, but deliverability is key, and AI can help here. Today we’re going to explore the transformative role of AI in SMS marketing strategies. Joining us is John Wright,…
#557: AI and First-Party Data in Print with Stefanie Cortes, RRD
In a world seemingly dominated by digital media—at least according to digital media practitioners— print marketing continues to carve out a significant and evolving role, particularly in how it integrates with digital strategies to create compelling customer experiences. Today, we’re…
#556: In-play ads and the gaming experience with Shahar Sorek, Overwolf
In the gaming world, capturing the attention of hardcore gamers requires innovative approaches. One such approach that is creating waves is in-play advertising, which integrates ads seamlessly into the gameplay experience. Today, we’re joined by Shahar Sorek, CMO of Overwolf,…
#555: Optimizing customer retention with Baird Hall, Churnkey
As companies continue to navigate the challenges of customer churn and retention, understanding the balance between customer experience and business growth becomes crucial. Joining us today to explore these dynamics is Baird Hall, CRO of Churnkey, a company dedicated to…
#554: What marketing leaders need to know about AI with Cathy McPhillips, Marketing AI Institute
Today we’re going to talk about keeping up with AI in marketing, what leaders and companies should be doing to stay ahead, and the future role of AI in marketing teams. To help me discuss these topics, I’d like to…
#553: Automating and Optimizing E-Commerce Operations with Jorrit Steinz, ChannelEngine
When consumers can get what they want, whenever, however, and wherever they want, simplifying and optimizing e-commerce operations is key to success. Joining us today is Jorrit Steinz, Founder & CEO of ChannelEngine, who has built a platform that helps…
#552: Fulfillment, logistics, and the e-commerce experience with Jon Schecter, Autostore
In the fast-paced world of e-commerce, efficiency in fulfillment and logistics is more crucial than ever. Today, we’re joined by Jon Schechter, VP of Business Development North America, to discuss how their innovative solutions are revolutionizing the industry.