#551: Maximizing holiday sales with Zarina Stanford, Bazaarvoice
The holiday shopping season might seem like it’s months away, but if you listen to consumers, it’s closer than you think. Today we’re going to talk about consumer shopping behavior with some recent research done by Bazaarvoice, and dive into…
#550: The science of CX with Martha Brooke
While we talk about customer experience a lot on this show, today’s focus is going to be a little different than some of our past conversations. Today we’re going to talk about adding science to customer experience programs, and, more…
#549: Winning at Conversational Commerce with Stefanos Loukakos, Connectly
Today we’re going to talk about trends in conversational commerce and why retailers need to rethink the customer experience when it comes to messaging apps. To help me discuss this topic, I’d like to welcome Stefanos Loukakos, Co-Founder…
#548: Staying customer-focused amidst expansion with Alice Eweida, Pandia Medical Group
In today’s competitive healthcare landscape, expanding into new markets and maintaining a focus on customer-centricity are critical for sustained growth. Joining us to discuss these challenges and opportunities is Alice Eweida, CEO of Pandia Medical…
#547: Aligning brand with business strategy with Lori Poer and Nigel Dennis
Welcome to a special episode of the show, brought to you by The Office of Experience, a design-driven, digital-first, vertically integrated and collaborative agency that believes in the power of …
#546: The Great Hesitation with Sue Keith, Landrum Talent Solutions
Remember the Great Resignation. Well now, it’s more like the Great Hesitation, with many managers being reluctant to hire based on a number of factors. Also, in today’s labor market, we observe a striking contrast between different sectors, presenting unique…
#545: What it means to be customer-obsessed with Jill Pavlovich, Albertsons
Today we’re going to talk about what it means to be customer-obsessed, and how to create great omnichannel customer experiences in retail. To help me discuss this topic is someone who knows all about being customer-obsessed, I’d like to welcome…
#544: Looking to veterans for the next wave of cybersecurity experts with Nakisha Dixon, Vercara
As the global cybersecurity workforce continues to expand, the industry faces significant challenges in meeting the demand for skilled professionals. Today, we’re discussing an innovative solution to this talent shortage—leveraging the unique skills and qualities of veterans. Joining us is…
#543: Better Together: CX + Digital + Marketing with AJ Joplin, Forrester
Today, from the Forrester CX Summit North America in Nashville, we are thrilled to have AJ Joplin, Senior Analyst at Forrester, with us to discuss the crucial alignment of customer …
#542: Forging Boundless Experiences with Humans + AI with JP Gownder, Forrester
The adoption of AI into customer experiences, and marketing efforts is happening—rapidly. But it’s not enough to just slap AI onto an existing interaction. Success lies in how humans plus AI work together to create what my guest today calls…
#541 AI adoption is driving enterprise transformation, with Peter van der Putten, Pega
We are here at PegaWorld iNspire at the MGM Grand in Las Vegas, Nevada we’ve been seeing some amazing things, including how AI can transform the enterprise and I’ve had …
#540: Real-world transformation with Rick Meehean, Church Mutual
Church Mutual recently partnered with P3Fusion and Pega to build a unified CRM and Underwriting solution that transformed their enterprise operations with a streamlined approach that significantly reduced implementation time and cost. Today we’re going to talk about this and…