#592: Sending the right message at the right time with John Kim, SendBird
Communicating with your customers is a good thing, right? Well, what about when some of your outbound communications end up repelling customers rather than attracting them? Today we’re going to discuss advanced customer interaction strategies with John Kim, Co-Founder &…
#591: Building an accessible digital experience with Jennifer Griffin Smith, Acquia
This past May, Acquia released its 2024 Survey Report: Consumer Perspectives on Digital Accessibility, which found several common accessibility challenges with digital platforms, including an inaccessible web layout, video or audio content without transcriptions and more. Today we’re going to…
#590: AI in marketing highly regulated sectors with Nauman Hafiz, Constellation
Today we’re going to talk about the role of AI in transforming marketing in regulated sectors with Nauman Hafiz, Chief Technology Officer at Constellation. We’ll explore how AI is reshaping the marketing landscape, particularly in industries like Automotive, Pharma, Insurance,…
#589: Product-led Growth and AI with Sonal Mane, Databricks
Today we’re going to talk about the innovative use of AI in driving product-led growth with Sonal Mane, Senior Director of Digital Customer Experience and Growth at Databricks.
#588: Powering up your knowledgebase for better CX with Sophie Wyne, Ariglad
You probably feel like you know your customers pretty well, but you can’t know everything, and there always seems to be a new question that you or your team are …
#587: Aligning product and marketing in the C-suite and beyond with Tifenn Dano Kwan, Amplitude
When product and marketing are more aligned in an organization, there can be some amazing outcomes, including when CMOs and Chief Product Officers are more in line. It also helps when CMOs are able to establish and maintain trust both…
#586: Winning E-commerce By Boosting Efficiency with Tobias Sjölin, Boozt
It’s not every day I get to see 1,000 robots all in one place, so today is special in a few ways. First of all, I’m here in Ängelholm, Sweden at the Boozt Fulfillment Center, and am about to take…
#585: Inventory management to the rescure with Riikka Söderlund, Katana
Today we’re going to look at the impact of social media on product demand and inventory management
#584: The power of data and AI in the enterprise with Krishnan Venkata, LatentView Analytics
Today we’re talking about the power of data and AI in the enterprise with Krishnan Venkata, Chief Client Officer at LatentView Analytics. We’ll explore how data can drive meaningful business change, demystify the applications of generative AI, and discuss strategies…
#583: Redefining success and failure with Jesse Tayler, Founder of TruAnon
Success – like perfection – is subjective, and often depends on who you ask, when you ask, and the metrics you use.
#582: Cookieless advertising in a first-party data world with Eric Wheeler, 33Across
Today we’re going to talk about cookieless advertising and how advertisers can thrive with a first-party data approach.
#581 The impact of bots on the customer experience with Nanhi Singh, Thales
As bot activity is impacting consumer trends, it is important for brands to be agile with technology.