#539: Maximizing first-party data using AI with Tara DeZao, Pega
As the marketing world braces for the impact of the sunsetting of third-party cookies, innovative strategies are stepping up to redefine how businesses engage with customers. Joining us today to talk about this as well as the impact of Generative…
#538: Open source in the enterprise with Jon Stewart, ZenSource
As industries continue to evolve, the debate intensifies around the use of proprietary versus open-source solutions, especially within highly regulated sectors.Joining us today to discuss this is Jon Stewart, President of ZenSource.
#537: Accelerating the enterprise with AI with Kerim Akgonul, Chief Product Officer, Pega
We are here at PegaWorld iNspire at the MGM Grand in Las Vegas, Nevada we’ve been seeing some amazing things, including how AI can transform the enterprise, and have been …
#536: Incremental data-driven transformation in the enterprise with Tommi Marsans, Verizon Business
We are here at PegaWorld iNspire at the MGM Grand in Las Vegas, Nevada we’ve been seeing some amazing things, including how AI can transform the enterprise and we’ve been …
#535: The Continued Evolution of E-commerce with Mark Simon, Celigo
In an era where consumer behavior is rapidly evolving, understanding the shifts in online shopping habits is crucial for any business involved in e-commerce. Today, we’re joined by Mark Simon, Vice President of Strategy at Celigo, who will share insights…
#534: Employee Financial Wellness as Competitive Advantage with Nico Simko, Clair
In today’s work environment, financial wellness benefits are increasingly recognized for their role in enhancing employee satisfaction, retention, and productivity. Also, as we delve deeper into the modern workforce’s expectations, particularly among younger generations, it’s clear that innovative solutions like…
#533: Real-World Application of AI in Marketing and CX with Kathryn Murphy, Twilio
Joining us today to share insights on these topics is Kathryn Murphy, SVP Product Communications at Twilio, who recently released their State of Customer Engagement Report with a lot of information reinforcing the need for businesses to have a strong foundation…
#532: Staying ahead in e-commerce, with Laura Ritchey, CEO, Radial
As the retail landscape continues to evolve at a rapid pace, staying ahead of the curve requires keen insights into technological advancements and emerging trends. Today, we’re fortunate to have …
#531: Customer engagement and loyalty in travel with Jeff Zotara, arrivia
Today, we’re diving into some crucial aspects of customer engagement and loyalty programs in the travel industry. We’ll explore how leading brands are bridging consumer preferences with their brand offerings, enhancing …
530: #530: Creating valuable CX using Gen AI with Eli Finkelshteyn, Constructor
In an era where customer expectations are continually evolving, the intelligent use of technology and data can significantly enhance the user experience. Today, we’re joined by Eli Finkelshteyn, CEO of …
529: #529: Better software testing for improved CX with Stephen Feloney, Perforce
Today we’re going to talk about the impact of software testing on the customer experience, and how rising customer expectations mean that brands need to up their testing game, using …
#528: The role of design in shaping the customer experience with Kaaren Hanson, Chief Design Officer at Chase
We are living in an era where customer experience is paramount, and the role of design in shaping that experience cannot be overstated. Joining us today to explore this concept as well as how an organization operationalizes a seamless end-to-end…