402: #402: Agile Marketing adoption and growth with Melissa Reeve, Agile Marketing Alliance
Today’s topic is something I’m certainly passionate about, and which I recently wrote two books in my Agile Brand Guides series about, and my guest today has been very active in the community. Today we’re going to talk about Agile…
401: #401: B2B Customer Experience at Scale, with Tommi Marsans, Verizon Business Group
The following episode was recorded at PegaWorld Inspire in Las Vegas, and I’m looking forward to this topic as well as sharing the conversation with my guest today. Today we’re going to talk about optimizing the B2B customer experience with…
400: #400: Scaling professional services while maintaining CX and customer results, with Jamie Adams, Scorpion
Today we’re going to talk about scaling a professional services agency in a way that maintains customer experience and stellar results. To help me discuss this topic, I’d like to welcome Jamie Adams, Chief Revenue Officer at Scorpion. RESOURCES…
399: #399: What makes you different is what makes you, with Dharma Pachner, Contrast & Co.
I’m excited to bring you the first in a multi-part series sponsored by Contrast & Co., an award-winning brand strategy and communications agency determined to build the most strikingly different brand experiences anywhere. Today we’re going to…
398: #398: AI and the workforce, with Alice Fournier, CIO, ISS Americas
AI4, the world’s premier conference discussing artificial intelligence and its many applications for business is being held August 7-9 at the MGM Grand in Las Vegas. I’m happy today to be joined by one of the many great speakers that…
397: #397: Enterprise SEO with Adrien Menard, CEO of Botify.com
Google can’t access every variable on the internet – and with the amount of content created every day, brands can struggle to have pages be seen by Google and generate revenue. Enter organic search marketing, a sustainable and affordable traffic…
396: #396: The ongoing relationship between businesses and their location, with Michael Steifvater, Arlington Economic Development
Welcome to a special episode of the show brought to you in partnership with Arlington Economic Development, where we discuss issues related to the workforce, the role of place in the future of work, and the role of the creative…
395: #395: Professional Services and the Customer Experience with Blake Godwin, Client Savvy
In May, I was fortunate to be in Durham North Carolina at the 2023 CXPS – that’s Client Experience for Professional Services – Conference, where professionals from around the country met to discuss some of the unique challenges that Customer…
395: #395: Professional Services and the Customer Experience with Blake Godwin, Client Savvy
In May, I was fortunate to be in Durham North Carolina at the 2023 CXPS – that’s Client Experience for Professional Services – Conference, where professionals from around the country met to discuss some of the unique challenges that Customer…
394: #394: Agile marketing and walled gardens with Oli Marlow Thomas, Chief Innovation Officer, Smartly.io
Marketers and advertisers for the world’s leading brands need to understand and adapt to a rapidly changing landscape, on a continual basis. Whether it is the consumer behavior known as “channel switching” between devices, platforms, etc. or the…
393: #393: Agile supply chains, with Peter Pernot-Day, SHEIN
Last holiday season, and even most of last year, it was hard to escape stories about how the supply chain was causing difficulties for retailers, as well as their customers. Today we’re going to talk about Agile Supply Chains, and…
392: #392: Great CX in regulated industries, with Meghan Fishburn, AgencyQ
Today’s episode is brought to you by AgencyQ, an award-winning team that believes in the power of experience, creating technology and customer experiences that work in harmony to break down barries to personal interactions and serve people as…