391: #391: AI and the Customer Experience at Scale, with Shelia Anderson, US CIO at Aflac
The following episode was recorded at PegaWorld Inspire in Las Vegas, and I’m looking forward to this topic as well as sharing the conversation with my guest today. Today we’re going to talk about the meaningful use of AI in…
390: #390: Prioritizing what customers both want and need with Bobby Arbuthnot, Unisys
Today we’re going to talk about prioritization and how to, as advisors both within and outside of a company, balance the things customers need to have versus what you know they need. To help me discuss this topic, I’d like…
389: #389: Marketing, AI, and the Omnichannel Experience with Asim Zaheer, Glassbox
The customer experience continues to be a key point of competition among brands today, and those that can provid more personalized content, offers, and overall experiences are pulling ahead. But businesses cannot close the digital experience gap and…
388: #388: AI and decision making, prediction, and workflow automation, with Rik Chomko, CEO at InRule
Today we’re going to talk about some of the powerful ways that AI can augment human capabilities to make decisions, learn from those decisions, and automate processes to reduce errors and improve results. To help me discuss this topic, I’d…
387: #387: AI & Machine Learning in the Enterprise, with Scott Love, Lovelytics
Welcome to a special episode of the show brought to you in partnership with Arlington Economic Development, where we discuss issues related to the workforce, the role of place in the future of work, and the role of the creative…
386: #386: Intrapreneurship and fostering innovation from within, with Shane Pahl
In this episode, Adam Chen interviews Shane Pahl, a consultant by trade and organizational anthropologist by training. We discuss such heady topics as defining what intraprenuership means and how we see that play out in the organizations we have both…
385: #385: Dispelling Myths About Funding Creative and UX: What You Think You’re Getting vs What You Really Need with Dan Knuckey and Jason Bowman from The Office of Experience
Today we’re going to talk about Dispelling Myths About Funding Creative and UX: What You Think You’re Getting vs What You Really Need, in a special episode brought to you by The Office of Experience, a design-driven, digital-first, vertically…
384: #384: The Autonomous Enterprise and CX, plus the Ethics of Generative AI, with Tara DeZao, Pega
The following episode was recorded at PegaWorld Inspire in Las Vegas, and I’m looking forward to this topic as well as sharing the conversation with my guest today. Today we’re going to talk about the Autonomous Enterprise and how it…
#383: Maximizing events data with JR Sherman, CEO of RainFocus
Today we’re going to talk about how to create the most business and customer value by maximizing your usage of event data. To help me discuss this topic, I’d like to welcome JR Sherman, CEO at RainFocus. RESOURCES Rainfocus website:…
382: #382: Building Customer Enagement with April Mullen, Braze
Braze recently released its 2023 Customer Enagement Review, and there are a number of interesting insights found with in it, relating to the customer experience. Today we’re going to talk about 3 of the key insights within this report, and…
381: #381: Narrowing the strategy and execution gap with Alex Castro, CEO of 11:59
Today we’re going to talk about narrowing the gap between strategy and execution, and how leaders can be more successful in measuring and improving their team’s results. To help me discuss this topic, I’d like to welcome Alex Castro, best…
380: #380: Culture that benefits employees, customers, and the business with Steve Robinson, former CMO at Chick-fil-A
Today we’re going to talk about building the kind of corporate culture that benefits employees, customers, and the business itself with a leader that helped build a brand that is known far and wide for its commitment to employee and…