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#827: From eTail: Attentive CMO Keri McGhee on getting past AI hype to make the right strategic investments

#827: From eTail: Attentive CMO Keri McGhee on getting past AI hype to make the right strategic investments

Today, we are here at eTail Palm Springs hearing about all the latest in e-commerce and retail, and we’re going to talk about moving past the hype cycle of AI and getting down to the practical realities of how it’s actually changing consumer behavior, and what that means for marketing leaders trying to make smart investments. We’ll get into the nuance of what to automate versus what to keep human, and how to use these powerful tools to build customer relationships, not just transactional efficiency. To help me discuss this, I’d like to welcome Keri McGhee, CMO at Attentive.


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Martechipedia™ Wiki

The marketing wiki with everything you need to know:

B2C (Business to Consumer) Marketing

Business to Consumer (B2C) marketing refers to the strategies and activities a business uses…

Buyer’s Journey

A buyer’s journey is the series of steps that grows a potential customer into…

Application to Person (A2P) SMS Messaging

Application to Person (A2P) SMS messaging refers to the process of sending mobile messages…

Proximal Policy Optimization (PPO)

Proximal Policy Optimization (PPO) is a reinforcement learning (RL) algorithm designed to train models…

Contact Center as a Service (CCaaS)

Contact Center as a Service (CCaaS) is a cloud-based contact center solution that provides…

Configure, Price, Quote (CPQ)

CPQ stands for Configure, Price, Quote. At its core, CPQ is a sales tool…

Operational Debt

Operational debt refers to the accumulation of unfinished tasks, projects, or initiatives that are…

Intention-to-Treat (ITT) Analysis

Intention-to-Treat (ITT) analysis is an experimental analysis principle that evaluates outcomes for all subjects…

Marketing Resource Management (MRM)

Marketing Resource Management (MRM) includes various tasks such as budget allocation, content management, brand…

Sitecore XM Cloud

Sitecore XM Cloud is a cloud-native, headless SaaS content management system that enables brands…

Multivariate Testing (MVT)

Multivariate Testing (MVT) is an advanced statistical method used primarily in digital marketing to…

B2B (Business to Business)

B2B, or Business to Business marketing, refers to companies, products, and services that sell…


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