283: #283: Next Best Action Approaches for Marketing with Shoel Perelman, Pega
Today we’re going to talk about the power of always-on omnichannel marketing and how AI and next best action approaches can work together to create a better customer experience. To help me discuss this topic, I’d like to welcome Shoel Perelman, VP…
282: #282: Transforming industries while benefiting customers with Demetrius Gray, Captain
Today we’re going to talk about fintech can provide transformation in established industries that benefits customers, companies, and others. To help me discuss this topic, I’d like to welcome Demetrius Gray, Founder and CEO of Captain. RESOURCES…
Diversity and Inclusion in Customer Experience with Rebecca Brown
The CX Goalkeeper had the great opportunity to interview Rebecca Brown LinkedIn Headline: Award-Winning Customer Experience Consultant | Anti-bullying Advocate | Keynote Speaker | Feature Writer | Highlights: 00:00 Game Start 00:32 Rebecca’s…
281: #281: Improving the Retail Employee Experience with Melissa Wong, Zipline
Today we’re going to talk about improving the retail employee experience. To help me discuss this topic, I’d like to welcome Melissa Wong, CEO & Co-Founder at Retail Zipline. RESOURCES Learn more about Basecamp, including a free trial here: …
280: #280: Leading Professional Services Firms to Success, with Sean Campbell, Cascade Insights
Today we’re going to talk about success with professional services firms, from leadership, to sales and marketing, to client relationships. To help me discuss this topic, I’d like to welcome Sean Campbell, Founder & CEO of Cascade Insights….
The CX Centric Maturity Assessment with Jonathan Daniels
The CX Goalkeeper had the great opportunity to interview Jonathan Daniels LinkedIn Headline: Leading Customer Centric Transformations. Highlights: 00:00 Game Start 00:36 Jonathan’s introduction 03:14 Jonathan’s value 04:45 Where did where did the idea…
279: #279: Employee Engagement in a Hybrid World of Work with Alexander Embiricos of Remotion
Today we’re going to talk about employee engagement in a remote and hybrid world of work.. To help me discuss this topic, I’d like to welcome Alexander Embiricos, CEO and Co-founder of Remotion. RESOURCES To get your free Basecamp trial, go here: …
Agile Brand Guides series launches with The Agile Brand Guide to Customer Data Platforms by Greg Kihlström
In this first Agile Brand Guide, Customer Data Platforms are explored and demystified. The Agile Brand Guide to Customer Data Platforms: Evaluating, Buying, and Implementing a CDP for Marketers by Greg Kihlström is now available in print as an ebook.
278: #278: Executive Leadership Branding with Bonnie Habyan, X-Caliber Capital
Today we’re going to talk about the importance of executive leadership in branding and marketing of successful companies. To help me discuss this topic, I’d like to welcome Bonnie Habyan, CMO at X-Caliber Capital, and author of The World According…
5 Steps On How To Set Up Your CX Business Unit with Mandisa Makubalo
The CX Goalkeeper had the great opportunity to interview Mandisa Makubalo LinkedIn Headline: Founder & Principal Practitioner at Unlimited Experiences SA Highlights: 00:00 Game Start 00:46 Mandisa’s introduction 01:48 Mandisa’s value 02:55 The…
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