Embracing change and continuous improvement
Embracing change and continuous improvement is crucial for organizations seeking growth and long-term success.
The benefits of headless e-commerce
Headless e-commerce allows for the decoupling of the front end and back end of a website or application.
How customer and employee experience are interconnected
As supported by much evidence over the years, there is a strong relationship between customer and employee experience, emphasizing the interconnectedness of the two.
Focusing on increased conversions by utilizing conversational marketing
One of the key benefits of conversational marketing is its ability to increase conversions through a more contextual and relevant customer experience that is tailored to their true needs and solutions to real challenges.
The Importance of Customer Journey Orchestration (CJO) for Marketing Success
Creating a seamless and personalized customer experience has become more important than ever. Customers want to feel valued, understood, and catered to in order to remain loyal to your brand.
Purpose-led business drives talent acquisition and retention
Purpose-led businesses can have an advantage in attracting and retaining talent, and this does not necessarily conflict with the need for profits, as that is neccessary to support the business’s purpose and deliver on its mission.
The Evolution of Customer Expectations in the Age of Generative AI
Let’s explore the evolution of customer expectations in the age of generative AI.
S1 | 11: Intrapreneurship and global growth with Alex Ghiculescu and Beau Grzanich, Workforce.com
In this episode, Adam Chen interviews two change agents at Workforce.com, a leading workforce management software which manages scheduling, time & attendance, and payroll for organizations large and small.
Great customer experience drives shareholder returns
Customer experience is a crucial factor in driving shareholder returns for businesses.
AI transforming call centers: leveling the playing field
Artificial intelligence has the ability to transform call centers and level the playing field for businesses of all sizes.