Month: May 2024

Dive into a visionary conversation on “Future Forward: Martha Boeckenfeld on the Intersection of AI, Leadership, and Diversity” where our esteemed guest, Martha Boeckenfeld, sheds light on the transformative power of AI and its impact on leadership…

A lack of pay transparency and opportunities can erode trust among employees, leading to disengagement and a lack of trust in leadership. To rebuild trust, Artt suggests creating a transparent framework for pay and career progression, educating employees on the company’s compensation philosophy, and providing clear career maps with…

First-party data is key in today’s marketing landscape, especially as third-party data becomes less reliable due to cookie deprecation and other factors.

The Innovation Economy is about new ideas. So it makes sense that The Innovation Economy podcast co-host Bonnie Habyan recently did a TEDx talk. It recently went live and she hopes the idea spreads because she says it is one close to her heart. 

Custom office design for culture is a crucial aspect of creating a workspace that reflects the values, mission, and identity of a company.

When the battle for consumer attention is fierce and ever-changing, understanding how to effectively capture and leverage this attention is crucial. Today, we’re joined by Gary Vaynerchuk, serial entrepreneur, Chairman of VaynerX, CEO of VaynerMedia, and author of the new book— his seventh—called “Day Trading Attention” and we’re going…

Integrating phone call data for marketing is an essential strategy for businesses looking to optimize their marketing campaigns and improve customer satisfaction. In the podcast interview, Greg and Ryan highlight the importance of incorporating phone call conversations and key details into the overall marketing and communications mix.

In today’s fast-paced networked economy, professionals (especially CX pros) must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one’s discipline is not enough and that’s why Charles H. Green co-authored the Trusted Advisor (and the recently published the 20th Anniversary…

Today at the Xperience 2024 event Genesys® unveiled multiple innovations to accelerate the impact of AI, empowering organizations to scale end-to-end personalization, elevate employee performance and drive continuous optimization.

In today’s experience economy, consumers are increasingly seeking genuine and authentic experiences over superficial and artificial ones. This shift in consumer behavior is driven by a desire for real connections, meaningful interactions, and authentic relationships with brands.