Month: July 2024

Remember the Great Resignation. Well now, it’s more like the Great Hesitation, with many managers being reluctant to hire based on a number of factors. Also, in today’s labor market, we observe a striking contrast between different sectors, presenting unique challenges and strategies. Joining us to shed light on…

86% of organizations consider their tech to be outdated, with 32% stating that this hinders them from delivering excellent customer experiences. This gap between aspirations to innovate and actual achievement is a common issue faced by many organizations.

Chatbots are a significant part of the future of content consumption. The use of AI technology, specifically chatbots like ChatGPT, has the potential to revolutionize the way users interact with and consume content. By providing a more personalized and interactive experience, chatbots can enhance user engagement and drive better…

The “B2B SEO and the Impact of AI on Organic Search: Balancing Innovation and Fundamentals in the Age of AI” report has been added to ResearchAndMarkets.com’s offering.

Enterprise organizations need to identify and enforce clear AI governance policies within organizations. The conversation highlights the potential risks associated with generative AI platforms, such as data leaks and exposure of sensitive information.

Today we’re going to talk about what it means to be customer-obsessed, and how to create great omnichannel customer experiences in retail. To help me discuss this topic is someone who knows all about being customer-obsessed, I’d like to welcome Jill Pavlovich, Senior Vice-President of Digital Shopping Experiences at…

Qualitative research is a crucial component of human-centered design as it allows companies to gain deep insights into the customer’s perspective, motivations, and emotions.

The Science of Sticky Ideas: Crafting Memorable CX Strategies   We revealed some powerful insights from “Made to Stick” by Chip and Dan Heath on my latest podcast episode with Megan Burns!  We explored why some ideas thrive while others fade…

Customer feedback is a powerful tool that can drive organizational change and ultimately lead to organic growth for a business.

The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024. These are short interviews to share outstanding people’s experiences…