Month: August 2024

What if you had AI-powered assistance to convert your best leads into customers? Welcome to One Amazing About UPS Capital. Today, host Greg Kihlstrom welcomes Ryan Johnson, Chief Product Officer at CallRail and he will be sharing one amazing thing about CallRail’s ConvertAssist with us today.

Journey mapping, management, and orchestration. They’re all just different names for the same thing, right? Well not quite. Even though they are all aimed at creating a more valuable customer experience, they all play unique roles.

Data connectivity plays a crucial role in simplifying AI adoption for organizations. In a recent podcast, the speaker from CDATA highlighted the importance of making all systems within an organization speak the same language, which is essential for structuring data for consumption by AI. By using connectivity technologies like…

Today we’re going to talk about using speech analytics data to enable better B2B marketing and a better customer experience. To help me discuss this topic, I’d like to welcome …

The e-commerce landscape is constantly evolving, and with consumer behavior rapidly changing, it is crucial for businesses to stay ahead of the curve. In a recent global consumer survey conducted by Celigo, insights were gathered on the future of online shopping in 2024 and beyond amidst ongoing economic and…

In this engaging episode of the CX Goalkeeper Podcast, host Gregorio Uglioni discusses the intricacies of customer experience leadership with the insightful Mark Slatin. As a recurring guest, Mark brings a wealth of knowledge from his vast experience…

We are here at eTail Boston and hearing about all things e-commerce and retail. Today we’re going to talk about the cookiepocalypse that never happened, and what Google’s decision not to deprecate third-party cookies means for all those marketers preparing their first-party data strategies, as well as all those…

Generative AI has the potential to revolutionize the way companies interact with their customers. However, it is important to note that we are still in the early stages of understanding how to effectively implement generative AI for user benefit. As mentioned in the podcast transcript, it is crucial to…

“Start small, prove value quickly” is a mantra that many successful businesses are adopting in today’s data-driven world. This approach emphasizes the importance of taking incremental steps towards implementing data-driven solutions, rather than diving headfirst into large, complex projects.

Leadership buy-in is crucial for the success of a Dojo program. As discussed in the podcast transcript, the role of leadership in supporting and championing the Dojo model is essential for ensuring that teams are set up for success and that the momentum and engagement in the program are…