Month: October 2024

Imagine you’re a mom of three little ones, you are a flight attendant in the ’90s, and you come home one day and tell your husband you want to become a commercial airline pilot. You do it, and then 25 years later, you and your pilot daughter make history…

Today we’re going to talk about the innovative use of AI in driving product-led growth with Sonal Mane, Senior Director of Digital Customer Experience and Growth at Databricks.

Treasure Data announced the launch of the Treasure Data AI Framework to introduce persona-based generative AI chat interfaces to Treasure Data Customer Data Platform (CDP). The AI Framework enables marketing and customer-centric teams to accelerate campaign ideation and activation with new AI applications from Treasure Data (AI Copilots and…

In an era where companies are rushing to automate customer interactions, FullyRamped is going against the grain. The Silicon Valley startup has raised $2.3 million to upskill sales representatives with AI role-play using Practice Prospects.

Empowering employees for better service is essential for the success of any business. As highlighted in the podcast interview with James Killian, the experience of employees directly impacts the customer experience, which in turn affects the overall brand reputation. When employees feel empowered and supported, they are more likely…

Welcome to today’s episode where we’re going to talk about event data and personalized marketing with Brian Gates, SVP of Industry Strategy at RainFocus. We’ll explore how great data can drive marketing strategies, the balance between personalization and privacy, and strategies for overcoming data silos within organizations.

What if you always had immediate access to a personal writing assistant that makes sure your company’s mission is top of mind for your target audiences? Reaching audiences with the most compelling messages matters for any organization. For nonprofits, their very mission depends on getting the right support from…

AI enhances SMS deliverability stakes by playing a crucial role in ensuring that SMS messages reach their intended recipients. With a 98% open rate, SMS marketing can be incredibly effective, but deliverability is key to the success of any SMS marketing strategy.

In this exciting episode of the CX Goalkeeper Podcast, we dive deep into breaking silos and fostering cross-departmental collaboration for improved customer experience (CX). Our guest, Lynn Hunsaker, brings over three decades of expertise in CX and…

You probably feel like you know your customers pretty well, but you can’t know everything, and there always seems to be a new question that you or your team are …