Yesterday's News - almost-daily marketing technology, AI, CX, and more

Yesterday’s Marketing Technology & AI News | May 19, 2026

May 19, 2026

Yesterday delivered a concentrated set of announcements that, taken together, reveal a marketing technology landscape undergoing a structural shift, not a gradual evolution. The dominant theme is consolidation of data and AI capabilities into fewer, more powerful hands, while the gap between vendors claiming “agentic AI” and organizations actually…

One Amazing Thing About Capacity with David Karandish

#60: One Amazing Thing About Capacity with David Karandish

May 19, 2026

Customers want seamless experience, and brand want to deliver them, but keeping conversations flowing smoothly across chat, voice, email, SMS, and social channels for customers is easier said than done. Well, what if there was a platform that enabled this for customers and employees?

Expert Mode from The Agile Brand Guide®

Expert Mode: The Unseen Foundation of AI-Powered Marketing

May 19, 2026

In our rush to harness these new capabilities, we often overlook the very foundation upon which they are built: the data. And I’m not talking about the clean, structured, first-party data sitting comfortably in our CDPs. I’m referring to the messy, chaotic, and utterly vital torrent of public web…

WMF 2026 Header image

WMF 2026: Where the Future of Marketing, Data and Digital Strategy Takes the Stage

May 18, 2026

From June 24 to 26, 2026, Bologna, Italy, will become one of Europe’s most strategic meeting points for the global digital economy. At WMF – We Make Future, the international fair and festival dedicated to AI, technology and digital innovation, the conversation around marketing will move far beyond trends,…

Publicis to acquire LiveRamp to accelerate data co-creation for smarter agents

Publicis to acquire LiveRamp to accelerate data co-creation for smarter agents

May 18, 2026

Publicis Groupe has entered into an agreement to acquire LiveRamp, a global data collaboration platform.

Qualtrics logo

Qualtrics Acquires Healthcare Experience Leader Press Ganey Forsta For $6.75 Billion: Expands Experience Management (XM) Category Leadership Creating World’s Largest AI Dataset for Human Experiential Context Ever Assembled

May 18, 2026

Adding Press Ganey Forsta, the trusted standard for healthcare experience, to the Qualtrics XM dataset combines decades of proprietary healthcare data and regulatory systems with the leading XM AI & data platform to supercharge human experience management for all industries.

Marketing Operations by Greg Kihlström

New Book on Building and Scaling Modern Marketing Operations from Greg Kihlström and Publisher De Gruyter Brill

May 18, 2026

Marketing Operations: Strategy, Implementation, and Optimization of Marketing Teams, Processes, and Platforms by Greg Kihlström offers a practical framework for leaders seeking stronger alignment, governance, measurement, and operational maturity

RGP Chief Strategy & Experience Officer Jennifer Jones on the human experience of digital transformation

RGP Chief Strategy & Experience Officer Jennifer Jones on the human experience of digital transformation

May 17, 2026

Today, we’re going to talk about the often-overlooked foundation of successful business transformation: the human experience. We’ll explore why the employee experience isn’t just an HR initiative but a direct driver of customer outcomes, and how designing systems around the way people actually think—not just how we’re organized on…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Beyond the Search Bar: Navigating the New Era of Distributed Intent

May 17, 2026

For marketing leaders, the challenge isn’t just about learning a new tool; it’s about unlearning a generation of deeply ingrained assumptions and preparing for a world where “search” is an action, not a destination. This brings us to Answer Engine Optimization (AEO), often called Generative Engine Optimization (GEO).

Yesterday's News - almost-daily marketing technology, AI, CX, and more

Yesterday’s Marketing Technology & AI News | May 16, 2026

May 16, 2026

Yesterday’s announcements concentrate on the layer beneath marketing execution: the data foundations, governance controls, and discovery channels that determine whether AI tooling produces usable output. Two primary press releases dropped on May 15, 2026 — Dataiku’s Cobuild on Snowflake and Mordor Intelligence’s 2026 Customer Data Platform market analysis —…


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