Expert Mode: De-Risking the Future by Sidestepping the Research Bottleneck
In the time it takes to field a traditional study, a new competitor could emerge, a cultural trend could fizzle, or the entire market sentiment could shift on a dime. This “speed to insights” bottleneck isn’t just an operational headache; it’s a strategic liability. The cost of waiting is…
#58: One Amazing Thing About Colors in Projects with Dan Mircea Suciu
Learning Agile principles and approaches can transform teams, but sometimes learning the concepts in practice can take time. What if there was a different approach to teaching Agile approaches that was interactive, dynamic, and fun? Welcome to One Amazing About Colors in Projects. Today we’re talking with Dan Mircea…
#851: CRMC Keynote Speaker David Avrin on customer loyalty and being easy to do business with
Today, we’re going to talk about the powerful, and perhaps counterintuitive, idea that the greatest predictor of customer loyalty isn’t satisfaction or delight, but simply how easy you are to do business with. We’ll explore why reducing customer effort is a critical competitive advantage and how enterprise brands can…
WMF 2026 unveils first preview of AI and Innovation training program with 70+ stages
With over 70 educational stages already announced out of 90+ planned and more than 400 international speakers confirmed, WMF 2026 will deliver one of the world’s most comprehensive programs on AI, Digital Marketing, and Innovation, taking place June 24–26 at BolognaFiere (Italy).
#850: Newell VP of E-commerce Tambi Younes on expanding the operational limits of ecommerce capabilities
Today, we’re going to talk about a critical breaking point for large consumer brands: the operational limits of ecommerce execution. When you’re managing thousands of products across countless digital shelves, manual processes don’t just slow you down—they force you to leave opportunity on the table. We’ll explore how automation…
Marketing Technology & AI News | April 25, 2026
Yesterday’s news delivered a cluster of announcements that, taken together, reveal a marketing technology landscape in genuine structural transition — not the incremental AI feature-adds of prior years, but a set of shifts that will force concrete decisions from Chief Marketing Officers (CMOs) in the next 90 days.
Expert Mode: The Unsexy Prerequisite for AI Success in Commerce
The foundational work—the unsexy, meticulous, and absolutely essential task of getting your data house in order—is what separates a successful AI strategy from a catastrophic one. As leaders, we understand that technology is a means to an end, not the end itself. The goal is to build stronger, more…
Expert Mode: The Case for Forgettable Customer Experiences
This brings us to a counter-intuitive but increasingly vital strategic pivot: the most effective customer experience might be the one the customer doesn’t remember at all. This isn’t about being unremarkable; it’s about being so seamlessly effective that the interaction becomes an invisible, frictionless extension of the customer’s intent.
80% of CEOs now expect AI to force fundamental operational overhauls. Martech Futurist | April 24, 2026
This week’s intelligence from Gartner, Forrester, Braze, and Salesforce tells a consistent story: the organizations winning with AI aren’t the ones with the most tools — they’re the ones that have solved the unglamorous prerequisites. Clean first-party data. Clear human-AI decision boundaries. Brand governance that scales. Without those foundations,…
Declining Confidence and Evolving Needs: Strategic Imperatives for Enterprise CX and Marketing from the 2026 Retirement Confidence Survey
The 2026 EBRI/Greenwald Retirement Confidence Survey (RCS), the 36th annual assessment of American workers’ and retirees’ financial outlook, reveals a significant decline in retirement confidence across both demographics.
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