Author: Agile Brand Guide

Powered by Sounder Discovery Agent, Palmata uncovers what shapes AI-generated answers and translates those insights into actionable content decisions

Agentic Workforce Intelligence, Desktop Intelligence and Quality Intelligence Capabilities Built on Verint Agent Factory

Verint® announced enhanced capabilities at Engage 2026 helping organizations scale CX Automation: Verint Agent Factory. This AI orchestration environment gives enterprises the ability to build, configure and manage the hybrid workforce of human and AI agents.

However, recent research by Cordial and Org.Works challenges this narrative. Their April 2026 study, Designing the AI-Native Marketing Organization: How Retail Marketing Leaders Are Redesigning Teams, Roles, and Governance for AI, surveying 100 retail marketing executives, reveals that AI does not simplify marketing; rather, it intensifies the need for…

he Parloa Consumer Patience Index 2026, a survey of 1,001 US consumers, reveals a population exhausted by ineffective automation and ready to switch brands over poor service. This report provides critical insights for senior marketing and CX leaders regarding current customer frustrations, patience thresholds, and expectations for automated interactions,…

Every marketing leader is familiar with the hidden tax. It’s not an entry on a P&L statement, but it’s paid daily in lost time, creative compromises, and operational friction. It’s the cost of moving a meticulously crafted design from a creative tool into a marketing automation platform, only to…

Cordial, the enterprise marketing platform used by Levi’s, Tapestry, L.L.Bean and Boot Barn, today released Designing the AI-Native Marketing Organization, a new report on how retail marketing leaders are rethinking skills, roles, technology, and governance to keep pace with generative and agentic AI.

More recently, generative AI has captured the collective imagination, promising to streamline content creation, from ad copy to email subject lines. These are powerful, valuable applications. But they still position AI as a very sophisticated assistant—an analyst, a writer, a co-pilot. It provides insights and assets, but a human…

Yesterday delivered a concentrated wave of marketing technology announcements timed to coincide with the opening of Cannes Lions that, taken together, reveal a market at a genuine inflection point. But CMOs should read these announcements with clear eyes. The dominant narrative is agentic AI, and nearly every vendor is…

Twilio’s new Console unifies communications, compliance, debugging, and AI troubleshooting in one “mission control.” See the demo with Asha Chakrabarty.