Latest Customer Experience Posts
Customer expectations drive e-commerce success
This article was based on the interview with Laura Ritchey of Radial by Greg Kihlström for The Agile Brand with…
Embracing change and continuous improvement
This article was based on the interview with Anthony Coppedge of IBM by Greg Kihlström for The Agile Brand with…
How customer and employee experience are interconnected
This article was based on the interview with Jon Picoult, author of From Impressed to Obsessed by Greg Kihlström for…
Focusing on increased conversions by utilizing conversational marketing
This article was based on the interview with Justin Keller of Drift by Greg Kihlström for The Agile Brand with…
The Importance of Customer Journey Orchestration (CJO) for Marketing Success
Creating a seamless and personalized customer experience has become more important than ever. Customers want to feel valued, understood, and…