Latest Customer Experience Posts

The Evolution of Customer Expectations in the Age of Generative AI

Oct 26, 20233 min read

The marketing world has seen a major shift towards the use of generative AI tools in creating hyper-personalized content and…

Great customer experience drives shareholder returns

Oct 25, 20233 min read

This article was based on the interview with Jon Picoult, author of From Impressed to Obsessed by Greg Kihlström for…

AI transforming call centers: leveling the playing field

Oct 24, 20233 min read

This article was based on the interview with Mary Nelson of Aircall by Greg Kihlström for The Agile Brand with…

Dynamic pricing saves costs, increases revenue

Oct 23, 20233 min read

This article was based on the interview with Timothy O’Malley of E Ink by Greg Kihlström for The Agile Brand…

How to leverage customer experience for growth

Oct 21, 20233 min read

This article was based on the interview with Chris Costello, Executive Vice President Worldwide Strategic Accounts at Amazon Business by…