Latest Customer Experience Posts
The Evolution of Customer Expectations in the Age of Generative AI
The marketing world has seen a major shift towards the use of generative AI tools in creating hyper-personalized content and…
Great customer experience drives shareholder returns
This article was based on the interview with Jon Picoult, author of From Impressed to Obsessed by Greg Kihlström for…
AI transforming call centers: leveling the playing field
This article was based on the interview with Mary Nelson of Aircall by Greg Kihlström for The Agile Brand with…
Dynamic pricing saves costs, increases revenue
This article was based on the interview with Timothy O’Malley of E Ink by Greg Kihlström for The Agile Brand…
How to leverage customer experience for growth
This article was based on the interview with Chris Costello, Executive Vice President Worldwide Strategic Accounts at Amazon Business by…