Latest Customer Experience Posts
Keeping customers as a primary focus
This article was based on the interview with Fred Reichheld by Mark Slatin for The Delighted Customers Podcast with Mark…
Effectively utilizing B2B customer feedback
This article was based on the interview with [name] of [company] by Greg Kihlström, MarTech consultant for the B2B Agility…
How much data is needed for personalization?
This article was based on the interview with Sean Falconer from Skyflow by Greg Kihlström, MarTech advisor and consultant for…
AI unlocks intelligence in customer phone calls
This article was based on the interview with Ryan Johnson of CallRail by Greg Kihlström, MarTech keynote speaker for The…
AI’s potential to enhance empathy in customer service
This article was based on the interview with Joe Tyrell of Medallia by Greg Kihlström, MarTech keynote speaker for The…