How media automation can improve the customer experience
Media automation allows marketers to spend less time on manual and tedious marketing processes, freeing up more time to focus on capturing consumer attention.
A conversational marketing strategy drives better customer engagement
Conversational strategy utilizing conversational marketing platforms can drive better customer engagement.
Internal expectations have shifted due to Generative AI tool availability
The advent of generative AI tools has revolutionized the way organizations approach marketing, design, and writing work.
MarketingProfs: A Five-Step Framework for ROI From Personalized Customer Experiences
This article was written by Greg Kihlström for MarketingProfs. Read the full article here. Most marketing leaders would agree that providing a more personalized customer experience has the potential to drive more purchases, stronger loyalty, and greater customer lifetime value (CLV). But what is the cost of providing those…
Rethinking CLV: customer-centric customer lifetime value
Customer lifetime value (CLV) should not be solely focused on extracting value from customers. It should consider the benefits and value delivered to customers.
Fast Company: Why you should decouple your website platform from your website redesign
This article was written by Greg Kihlström for Fast Company. The website redesign: It is an all-consuming, oft-repeated, difficult-to-measure process that seems to be a requirement for any brand wanting to stay on top of their customer expectations and competitive pressures.
Agile marketing continues to be adopted in the enterprise
Agile marketing is growing in popularity in the enterprise. This is evident from the statistics mentioned in the Agile Marketing Alliance’s State of Agile Marketing 2023 Report
Forbes: Is It Your UX Or DXP That Needs An Overhaul (Or Both)?
Written by Greg Kihlström for Forbes Agency Council. There comes a time in a website’s life when it needs to be improved. You might start hearing anecdotes that your sales team stops sending anyone there because it is “out of date” or your SEO traffic is tanking because your…
Centralized marketing campaign and content management improves measurement
Centralized management of marketing campaigns and content improves measurement in marketing campaigns.
CustomerThink: The Importance of Customer Journey Operations
Optimizing customer experience is table stakes these days, as we all know. Doing so consistently, and in a way that balance organizational strategy with competitive pressures, and customer expectations in a consistently improving way can be a challenge, however.
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