colorful toothed wheels

How media automation can improve the customer experience

Aug 29, 2023

Media automation allows marketers to spend less time on manual and tedious marketing processes, freeing up more time to focus on capturing consumer attention.

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A conversational marketing strategy drives better customer engagement

Aug 28, 2023

Conversational strategy utilizing conversational marketing platforms can drive better customer engagement.

robot pointing on a wall

Internal expectations have shifted due to Generative AI tool availability

Aug 27, 2023

The advent of generative AI tools has revolutionized the way organizations approach marketing, design, and writing work.

MarketingProfs: A Five-Step Framework for ROI From Personalized Customer Experiences

MarketingProfs: A Five-Step Framework for ROI From Personalized Customer Experiences

Aug 26, 2023

This article was written by Greg Kihlström for MarketingProfs. Read the full article here. Most marketing leaders would agree that providing a more personalized customer experience has the potential to drive more purchases, stronger loyalty, and greater customer lifetime value (CLV). But what is the cost of providing those…

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Rethinking CLV: customer-centric customer lifetime value

Aug 26, 2023

Customer lifetime value (CLV) should not be solely focused on extracting value from customers. It should consider the benefits and value delivered to customers.

Fast Company: Why you should decouple your website platform from your website redesign

Fast Company: Why you should decouple your website platform from your website redesign

Aug 25, 2023

This article was written by Greg Kihlström for Fast Company. The website redesign: It is an all-consuming, oft-repeated, difficult-to-measure process that seems to be a requirement for any brand wanting to stay on top of their customer expectations and competitive pressures.

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Agile marketing continues to be adopted in the enterprise

Aug 25, 2023

Agile marketing is growing in popularity in the enterprise. This is evident from the statistics mentioned in the Agile Marketing Alliance’s State of Agile Marketing 2023 Report

Forbes: Is It Your UX Or DXP That Needs An Overhaul (Or Both)?

Forbes: Is It Your UX Or DXP That Needs An Overhaul (Or Both)?

Aug 23, 2023

Written by Greg Kihlström for Forbes Agency Council. There comes a time in a website’s life when it needs to be improved. You might start hearing anecdotes that your sales team stops sending anyone there because it is “out of date” or your SEO traffic is tanking because your…

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Centralized marketing campaign and content management improves measurement

Aug 22, 2023

Centralized management of marketing campaigns and content improves measurement in marketing campaigns.

CustomerThink: The Importance of Customer Journey Operations

CustomerThink: The Importance of Customer Journey Operations

Aug 22, 2023

Optimizing customer experience is table stakes these days, as we all know. Doing so consistently, and in a way that balance organizational strategy with competitive pressures, and customer expectations in a consistently improving way can be a challenge, however.

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