Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: The Unsexy Truth About AI, And Why Trust Beats Speed, Every Time

Oct 1, 2026

The mandate to innovate, to integrate AI, to move faster, is no longer a gentle suggestion from the boardroom; it’s a roar. Every conference, every webinar, every vendor pitch is a fresh reminder that if you’re not sprinting, you’re already behind. This has created a frantic scramble to deploy…

The Evolving CMO Role: Navigating Compressed Tenure and Shifting Mandates

Findem: The Evolving CMO Role: Navigating Compressed Tenure and Shifting Mandates

Sep 30, 2026

The Findem x CMO Huddles CMO Tenure Study 2026 serves as a critical call to action for executive leadership. The observed compression in CMO tenure signals not merely individual performance issues but systemic challenges in how companies define, support, and integrate their marketing leadership.

Mastering the 2026 Shopping Season: A CX Leader's Guide to Evolving Consumer Demands

Infobip: Mastering the 2026 Shopping Season: A CX Leader’s Guide to Evolving Consumer Demands

Sep 29, 2026

Data from Infobip’s recent survey reveals critical shifts in shopper expectations and messaging channel performance, providing a roadmap for enterprise preparedness.

Infobip logo

Infobip predicts 7.3 billion Black Friday and Cyber Monday interactions as AI reshapes the 2026 shopping season

Sep 29, 2026

New research across nine markets finds 63% of consumers have used AI when shopping, while only 19% plan to wait until Black Friday week to begin their holiday shopping

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: The Master Brand Isn’t a Religion, with Henriette Viebig and Florian Schumann from Körber

Sep 29, 2026

How Körber folded 40+ brands into one, then launched Infios on its own, and the one question it uses to decide when a master brand helps.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Beyond the Brand Promise: How to Operationalize Total Experience

Sep 28, 2026

As marketing leaders, we are the designated champions of the customer. We craft the brand promise, articulate the value proposition, and design the journeys we hope our customers will follow. We invest heavily in technology and talent to deliver seamless, personalized interactions. Yet, we are all too aware of…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Why Shorter Ad Tech Supply Paths Aren’t Always Smarter

Sep 28, 2026

The concept of Supply Path Optimization (SPO) has become so ingrained in our strategic lexicon that questioning it feels like heresy. The logic is seductively simple: a more direct route from advertiser to publisher must be more efficient, transparent, and cost-effective.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Navigating the Perils and Promise of Agentic AI in Customer Experience

Sep 28, 2026

The directive from the C-suite is unambiguous: implement AI across the enterprise. For CMOs and enterprise marketing leaders, this is less a suggestion and more a mandate, a clear signal that the future of customer engagement is inextricably linked with intelligent automation.

New Tools Bring New Risks: The Dangers Presented by Using Automated Systems

New Tools Bring New Risks: The Dangers Presented by Using Automated Systems

Sep 28, 2026

Today’s automated systems are wired directly into your business. They touch ticketing queues, the CRM, internal knowledge base, and the workflow automations in between. And they’re being given access to highly sensitive data.

person using a touchscreen device

40 Digital Transformation Statistics for 2026

Sep 27, 2026

40 digital transformation statistics for 2026 on agentic AI, automation, AEO/GEO, martech, and digital experience — compiled from 9 studies and fully sourced.

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