Category: Articles

Your AI Visibility Metrics Are Lying to You: How Conversational Context Shapes AI Responses, Demand-Genius research indicates that in B2B buyer journeys, only 16% of AI responses directly cite a brand, with a 0% citation rate observed during early awareness and consideration stages.

The C-suite mandate for “more AI” has been handed down. For many of us in marketing leadership, this has resulted in a flurry of pilot projects, a growing pile of invoices for token usage, and a distinct lack of predictable, CFO-pleasing results. We are awash in potential but struggling…

The PYMNTS Intelligence report, The Pay Later Ecosystem Report: Consumers Will Let AI Recommend Pay Later, But They Want Control, explores key findings from a survey of 2,034 U.S. adult consumers conducted in April 2026. It highlights the generational differences in AI adoption and outlines the critical parameters enterprises…

As marketing leaders, we are simultaneously expected to be seers of the future and pragmatic stewards of the present. The C-suite, having read the same headlines we have, wants to know our AI strategy. They want to see the transformative results promised by a constant barrage of articles and…

The State of AI Risk Management in 2026, a report by Heimdal, based on a survey of 1,000 IT professionals across the United Kingdom and the United States, reveals a significant disconnect between executive confidence and the operational realities faced by security practitioners. This gap highlights urgent priorities for…

For the better part of two decades, we, as marketing leaders, have been on a relentless quest for the holy grail of personalization. We’ve invested millions in data platforms, segmentation models, and automation engines, all in the service of delivering the right message to the right person at the…

The current sprint to integrate artificial intelligence (AI) into every facet of the customer experience feels less like a marathon and more like a land rush. Every vendor, every platform, and every internal roadmap is screaming “AI-powered personalization.” The promise, as we all know, is a seamless, predictive, and…

Writing in Harvard Business Review, Gaarlandt and colleagues contend that agents shift the balance of power toward brands and away from retailers, because an agent will canvass options a person never would, and they urge brands to pursue what they call AI agent optimization (Gaarlandt et al., 2025). The…

The initial thrill of generating a sonnet about SaaS pricing models in three seconds has, for most marketing leaders, given way to a more pragmatic and pressing question: where is the ROI? We’ve all seen individual productivity spike. A content writer can now produce three blog post drafts in…

According to From Discovery to Checkout: How AI Is Changing Consumer Behavior, new research from Zeta Global, senior marketing and CX leaders must understand this evolving landscape to build trust, foster loyalty, and drive measurable outcomes in an AI-powered commerce environment.