#722: Agentic AI in retail with Dan Russotto, Furniture.com
Building on the talk of AI in recent years, Agentic AI is an exciting area for retailers. But beyond talk, finding real-world examples and best practices can be tricky. Today we are here at eTail Boston, and I am excited…
#721: Making the most of peak season with Helaine Rich, ePost
Agility requires more than just quick reactions; it demands proactive foresight, strategic adaptability, and a willingness to embrace continuous evolution. This is particularly critical in today’s ever-changing global ecommerce landscape. Today, we are here at eTail Boston and we’re going…
#720: Building stronger customer relationships using AI with Noah Zamansky, Stitch Fix
Today we’re going to talk about how AI-driven personalization allows retailers to move beyond generic experiences, crafting unique interactions that resonate with individual preferences and behaviors, thereby enhancing customer satisfaction and loyalty. I’m thrilled to be joined by Noah Zamansky,…
#719: Composable Customer Data Platforms with Tejas Manohar, Hightouch
Today we’re going to talk about composable customer data platforms and how AI is enhancing decision-making to increase customer lifetime value. To help me discuss this topic, I’d like to welcome Tejas Monahar, co-CEO and co-Founder of Hightouch.
#718: Building trust while building a brand with Meika Hollender, Nara Organics
Today, we’re going to talk about building trust in a digital age, navigating the complexities of launching a purpose-driven CPG brand, and redefining what “healthy” means for a new generation of parents. To help me discuss this topic, I’d like…
#717: Understanding customers by simulating them first with Mike Taylor, Ask Rally
Today we’re going to talk about how synthetic research is reshaping how we understand audiences—and how asking the right questions can make these insights feel far less synthetic and far more human.
#716: Streamlining brand partnerships with Alan Gould, Mutual Markets
What if building a brand partnership with a major entertainment property could happen in 5 minutes instead of 6 months—and drive 10x better results? What would that change for your marketing strategy? Today I’m joined by Alan Gould, CEO of…
#715: Increasing speed to insights with Sid Banerjee, Medallia
Today we’re going to talk about how AI is reshaping customer experience by freeing CX teams from dashboards, static reports, and manual data analysis—and allowing them to lead strategically with real-time intelligence. To help me discuss this topic, I’d like…
#714: Keeping up with e-commerce evolution with Lena Moriarty, eTail and Worldwide Business Research
Today, we’re going to talk about navigating the ever-shifting landscape of e-commerce, from micro-shopping moments to the evolving role of AI, as we get ready for eTail Boston, August 11-14, in Boston, Massachusetts. To help me discuss this topic, I’d…
#713: Agentic AI that improves the customer experience, with Manisha Powar, Qualtrics
What if the problem isn’t that AI moves too slowly—but that it moves without context, without empathy, and without earning trust? Today we’re going to talk about how Agentic AI is changing that—offering a way to transform experience management from…
#712: Compounding returns on your marketing campaigns with Chris O’Neill, GrowthLoop
Agility requires stacking returning gains faster than the market changes—think compound interest, but for marketing campaigns. Today we’re going to talk about the Compound Marketing Engine, agentic AI, and why “data-driven” still needs greater adoption among leaders. To help me…
#711: Making accessibility a priority with Make Paciello, AudioEye
Most companies obsess over SEO, performance, and conversion rates—but overlook 25% of their audience entirely. Why do so many businesses miss the opportunity to serve users with disabilities, and what are they leaving on the table? Today I’m joined by…