343: #343: Agile Consumer Insights with Corey Lipman, Jumpspark
A lot of money is spent to do research in order to better understand potential and current customers. In a…
342: #342: User experience as employee experience with Caroline Roche, VP and Senior Partner, IBM
Today we’re going to talk about the user experience as employee experience, and how Agile approaches can help teams have…
341: #341: Improving CX with Remote Video Support, with Rama Sreenivasan, CEO of Blitzz
Today we’re going to talk about improving the customer experience with remote video support. To help me discuss this topic,…
340: #340: Empathy, AI, and the Customer Experience with Josh Feast, CEO of Cogito
Today we’re going to talk about the relationship between human empathy and conversation AI, and how those two can work…
339: #339: Combining Technology and Creativity for Standout Customer Engagement with Mariam Asmar, Braze
Today we’re going to talk about how creativity and technology drive standout customer engagement. Recently WARC and Braze released a…
338: #338: Scaling infrastructure to improve CX with Deepak Giridharagopal, CTO at Puppet by Perforce
Today we’re going to talk about building infrastructure at scale while keeping in mind the people, processes, and platforms involved,…
337: #337: Mental wellness and the workplace with Josh Birk, Salesforce
Today we’re going to talk about mental wellness at work, and how to teach and learn well on the job.…
336: #336: CX and Human Centered Automation with Charlie Newark-French, Hyperscience
Today we’re going to talk about the impact of human centered automation on the customer experience. To help me discuss…
335: #335: Retention marketing and CX with Adam Robinson of Retention.com
Today we’re going to talk about customer loyalty, retention marketing, and how doing these things well can reap huge rewards…
334: #334: B2C expectations of B2B ecommerce, with Carlos Manalo and Stratton Cherouny of The Office of Experience
Whether you work for a B2B or a B2C company, when you stop working every day, you are also a…
333: #333: The power of sharing stories of both success and failure, with Ben Albert, Balbert Marketing
Today we’re going to talk about learning from others and the importance of sharing stories so that both you and…
332: #332: The Value of the Candidate Experience with Sue Keith, Corporate Vice President at Ceres Talent
In this special episode, brought to you by Ceres Talent, we’re going to talk about the value of the candidate…