Expert Advice for Marketing Leaders on MarTech, AI, & CX

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Martechipedia™ Wiki

The marketing wiki with everything you need to know:

Application to Person (A2P) SMS Messaging

Application to Person (A2P) SMS messaging refers to the process of sending mobile messages…

Ideal Customer Profile (ICP)

An Ideal Customer Profile (ICP) is a detailed and comprehensive description of the characteristics…

Holdout Campaign

A holdout campaign is an experiment in which a predefined portion of an eligible…

Configure, Price, Quote (CPQ)

CPQ stands for Configure, Price, Quote. At its core, CPQ is a sales tool…

Zero Moment of Truth (ZMOT)

Zero Moment of Truth (ZMOT) is a marketing concept that describes the moment in…

Marketing Resource Management (MRM)

Marketing Resource Management (MRM) includes various tasks such as budget allocation, content management, brand…

Thompson Sampling

Thompson Sampling, also known as Bayesian Bandit or posterior sampling, is a probabilistic algorithm…

Product Line Strategy

A Product Line Strategy is a marketing and business approach focused on managing a…

Objectives and Key Results (OKR)

Objectives and Key Results (OKR) is a goal-setting framework used by teams and individuals…

The Agile Brand with Greg Kihlström Podcast

The Agile Brand with Greg Kihlström podcast discusses marketing technology, customer experience, and digital…

Digital Experience Platform (DXP)

A Digital Experience Platform (DXP) is an all-encompassing technology solution that enables businesses to…

1:1 Omnichannel Personalization

1:1 Omnichannel Personalization refers to the strategy of customizing a customer’s experience at an…


The Agile Brand with Greg Kihlström podcast

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Latest Research

Expert Mode Articles


Hear from Thought Leaders About Marketing technology, CX, and Digital Transformation

Expert Mode: Rethinking the Consumer Journey in a Connected Ecosystem

The classic marketing funnel—awareness, consideration, conversion—feels quaint in today’s dynamic digital landscape.  Consumers engage with…

Expert Mode: The Human Touch in a Tech-Driven World

The pressure on marketers to automate and hyper-personalize every customer interaction is immense. While these…

Expert Mode: Redefining Loyalty in the Age of Experiential Travel

The travel industry, a dynamic landscape of evolving consumer preferences and technological advancements, presents unique…

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AI isn't a Goal (or a Strategy) by Greg Kihlström

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