A Guide to Marketing Technology and CX

It might feel like it goes without saying, but make sure you are keeping the customer front and center in your customer journey orchestration (CJO) efforts. Successful CJO must be centered around the customer, with their needs and preferences at the forefront of all efforts.

It’s a good time to be a consumer marketing leader. Despite crazy-high prices for everything from food to flights, consumer sentiment is strong, and inflation expectations for the next year are the lowest they’ve been in three years.

Artificial Intelligence (AI) has become a game-changer in the field of marketing technology, providing organizations with the ability to adapt and respond quickly to changing market dynamics. Leveraging AI for agility has become a crucial aspect of staying competitive in today's fast-paced business environment.

One of the key points discussed in the interview with Deane Barker from Optimizely is the role of AI in marketing. He emphasizes that AI, particularly generative AI, has gained a lot of attention and is being integrated into various products. However, there is a lot of hype surrounding AI and it remains to be seen how much of it is justified.

Artificial Intelligence (AI) can enable better decision-making by providing predictive analytics and insights based on real-time data. Traditional data analysis focuses on what has already happened, providing a retrospective view of events. However, AI has the potential to go beyond this and predict future outcomes with greater accuracy.

Headless architecture has gained significant attention in recent years due to its flexibility and ability to deliver content to multiple channels beyond just websites. It involves separating the presentation layer from the content administration, allowing organizations to deliver content to various platforms such as social media, marketing automation platforms, and more. This separation enables organizations to adapt quickly to changing market demands and leverage different channels to reach their target audience effectively.

Responding to feedback is important for businesses to improve their customer experience. In today's digital age, customers have numerous platforms to voice their opinions and share their experiences with businesses. Whether it's through surveys, online reviews, or social media, customers expect their feedback to be heard and acknowledged.

In the ever-evolving landscape of business, companies are constantly seeking innovative strategies to fuel growth, elevate brand visibility, and reach new audiences. Partnership marketing, sometimes also called co-branding, is a collaboration between two or more entities to create marketing campaigns or initiatives that are mutually beneficial.