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#814: United Rentals’ Alyse Fuller on driving real impact without being overwhelmed by data
Today, we’re going to talk about moving beyond the score. We’ll explore how Generative AI is shifting the discipline of customer experience from a reactive, score-chasing exercise to a proactive, problem-solving engine. We’ll get practical about how a very lean team at a massive organization can leverage…
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Product leaders need customer empathy
Product leaders need customer empathy in order to build more customer-centric experiences. This means understanding the actual problems that customers…
