443: #443: Building a HIPAA-compliant martech stack with Ray Mina, Freshpaint
In December of 2022, digital marketers in the healthcare industry were impacted by an expanded definition of PHI or personal health information in the HIPAA, or…
New Agile Brand Guide helps marketers create more effective content at scale with Generative AI
In this latest book in the best selling Agile Brand Guide series, the successful planning, implementation, and optimization of Generative AI-based tools and platforms is explored.…
E-commerce competition drives brand innovation
Competition in the e-commerce industry is a driving force behind brand innovation. Brands are constantly seeking ways to stay ahead and create unique experiences for their…
Understanding the value of qualitative customer data
Qualitative data refers to unstructured feedback that customers provide through various channels, such as open-ended survey responses, app store reviews, social media mentions, help desk tickets,…
442: #442: Share your message on the right channel with Jonathan Rivera, ResultsLeader.fm Podcast
Today we’re going to talk about the power of finding the right channel to share your expertise with others, while finding ways to continually learn more.…
Pioneering CX Leadership: Karl Sharicz’s Journey
In this inspiring episode of the CX Goalkeeper Podcast, we’re excited to feature Karl Sharicz, a luminary in the field of customer experience (CX). Karl’s vast…
Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution
Genesys®, a leader in AI-powered experience orchestration, today announced a strategic collaboration with Salesforce, the #1 AI CRM, to help businesses bring together their data, agents,…
Strengthening the RevOps and sales relationship to benefit the business
Strengthening Revenue Operations, or RevOps, and sales is crucial for the success and growth of any organization.
