TRANSFORMING THE DIAMOND IN THE ROUGH
In this episode of the CX Goalkeeper Podcast, host Gregorio Uglioni has an insightful fireside chat with customer experience expert Steven Van Belleghem. They delve into the concepts from Steven’s latest book, “A Diamond in the Rough,” exploring…
#537: Accelerating the enterprise with AI with Kerim Akgonul, Chief Product Officer, Pega
We are here at PegaWorld iNspire at the MGM Grand in Las Vegas, Nevada we’ve been seeing some amazing things, including how AI can transform the enterprise, and have been …
Customer experience can be the differentiator in e-commerce
Customer experience is key in the retail industry. The next two to three years of Order Management Systems (OMS) will continue to focus on the importance of communication with customers, especially when it comes to returns from e-commerce purchases.
The role of customers in driving business success
Customers are the driving force behind business success in today’s rapidly evolving marketplace. There has been a shift from an era defined by industrial processes to one driven by technology and information. This shift has empowered customers with more choices and options than ever before, making it crucial for…
The importance of upskilling marketing teams on AI-based personalization
As artificial intelligence becomes an increasing investment priority at most brands, the importance of upskilling teams on AI personalization in order to enhance customer interactions and drive business success. He highlights the need for organizations to invest in education programs and track the adoption of AI upskilling capabilities within…
eTail Expands U.S. Production Team to Support Next Phase of Growth
Worldwide Business Research (WBR), the company that produces eTail events worldwide, announced it has expanded its U.S. production team to support the next growth phase for eTail Palm Springs and eTail Boston. Kristin Schoenstein and Elizabeth Robillard have been promoted, deepening their year-round focus on the flagship eTail events. In…
#536: Incremental data-driven transformation in the enterprise with Tommi Marsans, Verizon Business
We are here at PegaWorld iNspire at the MGM Grand in Las Vegas, Nevada we’ve been seeing some amazing things, including how AI can transform the enterprise and we’ve been …
The importance of investing in upskilling and reskilling on AI tools
Investing in continuous learning and upskilling is crucial in the ever-evolving landscape of technology and artificial intelligence (AI). As highlighted in the podcast transcript, the nature of work is changing rapidly, and it is essential for individuals and organizations to adapt and stay ahead of the curve.
#88: How Bilt Uses 3-D Instructions to Enrich Lives
How Bilt Uses 3-D Instructions to Enrich Lives “…Bilt’s greatest usage by just sheer volume, happens literally on Christmas Eve and early, early in the wee hours of Christmas morning. And, you know, parents and grandparents and aunts and uncles…
The Experience of Rolph Scott at the CX World Games 2024
The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024. These are short interviews to share outstanding people’s experiences…
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