Bread Financial Study Finds 7 in 10 of People Believe AI Will Play a Big Role in Financial Services in the Next 10 Years
A new study from Bread Financial® (NYSE: BFH), a tech-forward financial services company that provides simple, personalized payment, lending, and saving solutions reveals that over half of respondents (52%) report actively using artificial intelligence (AI) financial tools, such as chatbots for customer service and robo-advisors for investing, and seven in 10…
LearnUpon Research Reveals Organizations Are Betting Big on Customer Education
The global survey report highlights the importance of addressing gaps that will be crucial in proving the value of customer education and securing further investment for programs.
Adeptia Introduces AI-Driven Intelligent Document Processing, AIDP, Ensuring Highly Accurate Data Extraction and Seamless Data Integration for the Enterprise
Leveraging advanced AI technologies, Adeptia AIDP empowers business users to automatically extract insights from unstructured documents like purchase orders, invoices, and loan applications, putting data to work in minutes
New Book Launch: The Agile Brand Guide®: E-Commerce Offers Practical Strategies from Leading Industry Experts
The Agile Brand, a leading media and publishing company focused on marketing technology, customer experience, and digital transformation, announces the launch of its latest book, The Agile Brand Guide®: E-Commerce (2025 Edition). Curated and edited by Greg Kihlström, a renowned MarTech expert and host of the highly ranked podcast…
#47: The power of AI in UX research and design with Jason Bowman, The Office of Experience
How does a B2B brand maintain speed and agility in the area of UX design, where it has often taken a considerable amount of time, effort, and testing to get to a better result? Today we’re going to talk about using AI strategically in UX…
The Science of Anticipation: Using Data to Predict Customer Needs and Market Moves
You pour resources into campaigns only to see lukewarm results. You stock inventory that gathers dust. You scramble to react to sudden demand spikes—or worse, miss them entirely. When that happens, wasted budgets, eroded margins, and irrelevance are never far behind. But what if you could anticipate customer needs…
Smartphones now power 64% of global web traffic, marking a new all-time high
Mobile web traffic has steadily increased since mid-2033, driven by faster mobile networks and a generation glued to their phones for everything, from news to shopping and entertainment. With websites becoming more mobile-optimized, the shift from desktops has become an ongoing digital trend, driving mobile’s share in web traffic…
Governance for CX Success: Uniting Teams and Tech for Seamless Collaboration
In collaboration with CCW Europe Summit 2025: CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google,…
#687: Customer Experience Design using Generative AI, with Tara DeZao, Pega
Today we are here at PegaWorld 2025 at the MGM Grand in Las Vegas, and we’re exploring how Generative AI-powered prototyping can help organizations visualize and refine the full customer journey before it’s built — and why tools like Pega’s Customer Engagement Blueprint are changing how brands think about…
CMSWire: Are You Ready for Agentic AI Shoppers as Customers?
This article was written by Greg Kihlström for CMSWire. As much as agentic AI promises to make our lives easier, delegating tasks and errands is certainly not new. Even in our mobile-first, app-based reality, you can use Instacart for your groceries, Stitch Fix for your wardrobe, Uber to get…
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