Month: August 2025

Today we’re going to talk about how AI chatbots are siphoning off audience attention—and what forward-thinking publishers can do about it instead of panic-refreshing their analytics dashboards. To help me discuss this topic, I’d like to welcome Sean King, Chief Revenue Officer and GM of Media & Entertainment at…

Sam Stern shares his unique perspective on bridging strategic insights with practical execution. He dives deep into the nuances of translating feedback into internal improvements at LinkedIn, highlighting the value of member voices in shaping…

Commerce media, once a niche term, is now a dominant force in the advertising world.  Its growth is fueled by the convergence of AI, rich first-party data, and a shift away from generic advertising strategies towards sector-specific solutions. 

The escalating cost of acquiring new customers presents a formidable challenge for businesses striving to achieve sustainable growth.  Simultaneously, recognizing and maximizing customer lifetime value (CLV) is increasingly crucial.  This dynamic requires a shift in perspective, moving beyond short-term gains and embracing a holistic view of the customer journey. …

Today, we’re going to talk about the evolving landscape of consumer confidence, especially among Gen Z and Millennials, and what this means for brands navigating the current market. To help me discuss this topic, I’d like to welcome, Eric Miao, Chief Strategy Officer at Attentive.

AirConsole, the pioneering in-car gaming platform that transforms car rides into shared entertainment experiences, is arriving in the new Porsche Macan later this year. This collaboration will bring a curated library of casual, multiplayer games into Porsche’s entertainment environment, offering new ways for passengers to stay connected, engaged, and…

Is AI-powered personalized pricing the next frontier—or the next fiasco—for customer loyalty and corporate reputation? That’s the burning question I dive into with my guest, Dr. Peter Fader, on this episode of the Delighted Customers podcast….

Sustainability is no longer a niche pursuit but a core business imperative.  Consumers are increasingly conscious of the environmental impact of their purchasing decisions, and businesses must adapt to meet these evolving expectations.  Belkin, a global leader in consumer electronics accessories, has taken this challenge head-on, demonstrating how a…

Significantly increases speed, scale, and efficiency of commerce media campaigns for brands and commerce media networks through its agentic and generative AI capabilities

Updates include Komo AI (Kai) co-pilot for instant campaign creation, Komo Loyalty for building end-to-end programs in minutes, and engagement-first surveys that capture feedback at peak attention moments.