Month: March 2026

New Analyst Agent Hub and agent catalog introduce a collaborative Agentic workforce to help security teams investigate threats, generate detections and coordinate response

Organizations that deeply understand and act on what matters to their employees outperform the rest. The Qualtrics 2026 Employee Experience Trends report found engagement is nearly twice as high when employers increased listening over the past year — with intent to stay, inclusion, and well-being up too. And when…

Acquisition builds on Webflow’s existing AI capabilities to further support brand-governed marketing at scale

Kore.ai, a provider of agentic applications and a market-leading enterprise AI platform, announced the launch of its Agent Management Platform, a unified command center designed to govern, monitor, and manage AI agents and AI systems across the enterprise.

This article was written for CustomerThink by Greg Kihlström. The Medallia 2026 State of Customer Experience Report reveals a disconnect between how brands perceive the quality of experiences they provide and the consumer reality. While 66% of customer experience practitioners believe experience quality is on the rise, only 17%…

This article was based on the interview with Jim Sturm, President of North America at Capillary Technologies by Greg Kihlström, AI and MarTech keynote speaker for The Agile Brand with …

Project SnowWork brings agentic intelligence directly to business users’ desktops to accelerate productivity and get work done faster

New proactive, agent-to-user AI and personalization bring enterprise-grade marketing intelligence to small and mid-size businesses

The dominant theme across six major announcements is the acceleration of agentic AI — AI that doesn’t just respond to prompts but initiates actions, monitors performance, and executes multi-step workflows autonomously.

Today, we’re going to talk about Design Systems and Systems Thinking, and specifically, how to build a design language your whole organization can actually use. We’ll explore why so many design systems fail by focusing on components instead of conviction, and how rooting a brand in a core, shared…