Month: March 2026

NMI’s 2025 Payments Survey, which gathered insights from 1,000 U.S. consumers, offers a clear perspective on these shifts, highlighting key areas where businesses must innovate to remain competitive and retain customer loyalty. For senior marketing and CX leaders, these findings represent not just technological trends, but strategic imperatives for…

Three interconnected themes dominate the latest enterprise marketing intelligence: the rapid maturation of agentic AI as a commerce and customer experience layer; the growing consumer trust deficit around AI-generated brand content; and the organizational readiness gap that is preventing marketing teams from capturing AI’s full potential. Together, these themes…

Qualtrics becomes Official Tool of “Voice of the Gallery,” part of the Fan Forward initiative

With only 15% of enterprises having fully scaled agentic AI, EXIQO combines enterprise context, embedded guardrails, and human oversight to deliver governed, enterprise-grade execution at scale

Today at X4®, Qualtrics announced new capabilities across the Market Research suite that close the gap between question and action: capturing trusted market insights faster, testing concepts with synthetic data, and surfacing insights across existing research.

Omnichannel capabilities deployed in weeks accelerate time to value, automated text analytics enable deep customer understanding, Experience Agents take the right action in the moment

Today, we’re going to talk about the playbook for building a unicorn-level business in one era, and the courage it takes to reinvent that playbook for the next. We’ll discuss the difference between using AI as a feature versus using it as a foundation, and how leadership and team…

New Five9 Fusion Partner Program brings together a growing ecosystem of product integrations and third-party technologies for the next-generation of connected and intelligent customer experiences

Forty-eight percent (48%) of consumers — and nearly 63% of Gen Z — say the digitalization of payments has significantly changed how they approach spending

AppZen expands prepayment controls for Workday Expenses customers with intelligent audits that detect AI-generated receipts and route risks for review