My Courses
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179: #179: Meaningful measurement of transformation initiatives with Peter McCoy, Baton
Today we’re going to talk about meaningful measurement of transformation initiatives, why existing measurement devices often aren’t enough, and better ways to approach finding success in digital transformations. To help me discuss this topic,…
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178: 178: Leadership and the Patient Experience with Tracy Courtney, UPMC
Today we’re going to talk about leadership, employee, and patient experience in the healthcare space, and how the healthcare space poses unique challenges and opportunities in these areas. To help me discuss this topic, I’d like to welcome Tracy…
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177: #177: Continuous Improvement and Optimization with Brian Browning, Kin and Carta
It is one thing to say that you are measuring and testing, and another to make continuous improvement and optimization part of your company’s DNA. Today we’re going to talk about going beyond simple A/B testing and how to build a culture of…
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176: #176: Measuring the Patient Experience with Brian Carlson, Vanderbilt University Medical Center
Healthcare can provide some of the most rewarding as well as the most challenging implementations of customer experience initiatives, and presents many unique scenarios that companies in other industries simply don’t encounter. Today we’re going…
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175: #175: Remote Employee Onboarding with Dave Secunda, Workbright
Today we’re going to talk about the employee onboarding process, remote work, and the best methods to ensure success with onboarding new employees. To help me discuss this topic, I’d like to welcome David Secunda, the Founder and CEO of…
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174: #174: Meaningful Measurement of Customer Experience with Dushyant Mitra, Medallia
Today we’re going to talk about the importance of planning for meaningful customer experience measurement across multiple platforms and systems where strategic planning, and connections between data sources are crucial. To help me discuss this…
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173: #173: The changing role of HR with Annissa Deshpande, Loglab
Welcome to a special episode of the show brought to you in partnership with Arlington Economic Development, where we discuss issues related to the workforce, the role of place in the future of work, and the role of the creative sector in a larger…
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172: #172: Aligning Leadership, HR & DevOps with Duena Blomstron, People Before Tech
Today we’re going to talk about the gap between leadership, HR, and DevOps in many organizations, and how aligning them can bring better results to both the individuals within the organization, as well as the success of the organization as a whole….
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171: #171: Meaningful Collaboration in the Workplace with Michael Barata
Welcome to a special episode of the show brought to you in partnership with Arlington Economic Development, where we discuss issues related to the workforce, the role of place in the future of work, and the role of the creative sector in a larger…
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170: #170: Positive Career Changes with Jeremy Cline
You could say that there’s never a wrong time to make a positive change in your life, whether that’s personal or professional. Today we’re going to talk about career changes in the midst of the pandemic, and how the last year has provided us all…