The Agile Brand Guide to Customer Journey Orchestration

Evaluating, Buying, and Implementing CJO platforms for Marketers

The #1 Amazon Best-Selling Guide to CJO

By Greg Kihlström with a Foreword by Mark Smith, PhD, SVP of Digital Experience at CSG | 75 Pages | Available in Print or as an Ebook

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Customer Journey Orchestration (CJO) enables marketers to create more engaging customer experiences that span online and offline channels and generate greater customer loyalty and purchases over time. Consumers’ demands for more consistency in the way that brands communicate with them, combined with the increase in channel switching between devices and methods by customers means that brands need to provide a personalized, omnichannel experience in order to stay competitive.

Doing this requires a combination of people, process, and platforms that enables brands to meet their customers where they are, and to adapt and optimize this omnichannel approach over time.

In this second Agile Brand Guide, Customer Journey Orchestration Platforms are explored and demystified. The Agile Brand Guide to Customer Journey Orchestration Platforms: Evaluating, Buying, and Implementing a CJO for Marketers by Greg Kihlström is now available in print as an ebook. It also features a foreword by Mark Smith, PhD, VP of Digital Experience at CSG and former President at Kitewheel.

Drawing on Kihlström’s experience working with top organizations, and his ongoing conversations with leaders in the marketing technology industry as part of his award-winning podcast, The Agile Brand with Greg Kihlström, this guide to customer journey orchestration provides insights, ideas, and guidance for marketers of all experience levels as they work to successfully implement journey orchestration in their organizations.

The Agile Brand Guide to Customer Journey Orchestration by Greg Kihlström
The Agile Brand Guide to Customer Journey Orchestration Platforms by Greg Kihlstrom
House of the Customer by Greg Kihlström
House of the Customer by Greg Kihlström

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