My Courses
-
94: #94 The Intersection of CX and EX
Understand where customer and employee experience work together for the benefit of all audiences.
-
93: #93 Agility in the Relationship with Ourselves with Laura DiBenedetto
Today we’re going to talk about agility in how we relate to ourselves. While we’ve all grown up with unique backgrounds, habits, and things we were taught as the true measures of success, as we go through life we can often find that those things,…
-
92: #92 The Center of Experience and the Power of Combining CX and EX
Learn about the blueprint for an experience-led organization by combining customer and employee experience
-
91: #91 Keeping Government Agile with Dave Witkin at Packages Agile
While government is often described as anything but agile, there are plenty of people working with agile methodology, as well as a more scalable and iterative mindset in all sectors, both private and public. In fact, government agencies are…
-
90: #90 Agility in Entrpreneurship and Events with Mark Michelson, CX Talks
Today we’re going to talk about how to adapt your events to be more virtual in a marketing environment that is in continual fluctuation. With the massive changes that COVID-19 has brought to the world of corporate and association events, many…
-
89: #89 Agility in Creating New Experiences with Craig Langlois, Berkshire Museum
Today we’re going to talk about agility in how you deliver customer experiences. While customer experience always requires a sharp focus on listening and adapting to customer needs, most companies have had to make much larger changes recently due…
-
88: #88 Maintaining Great Employee Experience in Difficult Times with Nancy Greatrix and Becky Lechner from Room and Board
Today we’re going to talk about how agility can help an organization maintain good employee and customer experience, despite tumultuous times. We are also going to talk about how the role of great employee experience is to make sure that employees…
-
87: #87 Startups, MVPs, and Staying Agile with Dan Moore, Vaporwaree
Today we’re going to talk about startups, and the importance of ensuring your teams are able to maintain agility throughout your development and growth. This means knowing how to configure your teams with both internal and external resources, and…
-
86: #86 Business Agility and Understanding Your Customers with Dr. Michael Griewe, OrthoLive
Today we’re going to talk about the need for any business in any industry, including medicine to be able to adapt to our times. This can be done through technological innovation, but it also requires understanding your customers, or in the case of…
-
85: #85 Agility in Teams with Duena Blomstrom
Today we’re going to talk about agility in teams, and how productivity, psychological safety, and an agile approach work together for the benefit of organizations and those who work within them. To help me discuss this topic, I’d like to welcome…