My Courses
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84: #84 Mental Agility with Kirk Westwood, Author of The Very Best Bad Idea
We’ve talked about many different ways that you can apply an “agile” philosophy in your work. Today we’re going to talk about mental agility and what we can do to seize opportunity as the world continues to shift. To help me discuss this…
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83: #83 How to be an Agile Business with David Wachs, Handwrytten
Today we’re going to talk about keeping your company agile and the value of learning, iterating, and optimizing your business. Too many times companies spend vast amounts of time and effort creating something that is either not exactly what the…
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#82 The Freelance Economy: The importance of benefits for freelancers and contractors
Today we’re going to talk about the freelance economy and why it’s important that freelancers, contractors and the self-employed protect themselves and their future with insurance, retirement, and other methods of planning ahead. Many freelancers…
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81: #81 The Freelance Economy: Vetting and Verifying 1099 Contractors with Kelly Painter, CareerGig
Today we’re going to talk about the freelance economy and why it’s important that companies use verification and assessments to reduce risk and hire the best possible candidates. One of the great things about the Web is that it is an often open…
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#80 Patient Experience and the Importance of Training with Jennifer Thompson, Insight Marketing
Today we’re going to talk about the importance of customer and patient experience, and how training can play a big part in teaching empathy and understanding to improve it. To help me discuss this topic, I’d like to welcome Jennifer Thompson,…
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79: #79 Acceleration Powered by Data, Part 3
Part 3 of 3: In times of disruption, organizations are forced to pivot in unexpected ways. While you can plan for potential events, it isn’t until a change occurs that the organization is tested. At the root of an organization’s response plan is…
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78: #78 Acceleration Powered by Data, Part 2
Part 2 of 3: In times of disruption, organizations are forced to pivot in unexpected ways. While you can plan for potential events, it isn’t until a change occurs that the organization is tested. At the root of an organization’s response plan is…
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77: #77 Acceleration Powered by Data, Part 1
Part 1 of 3: In times of disruption, organizations are forced to pivot in unexpected ways. While you can plan for potential events, it isn’t until a change occurs that the organization is tested. At the root of an organization’s response plan is…
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76: #76 Next Best Action
A discussion about next best action and its role in enhancing the customer experience with Jean Belanger, Founder and CEO of Cerebri AI.
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78: #75 Focusing on Customer Experience with Augie Ray, Gartner
Today we’re going to talk about how to focus on customer experience and what that means within an organization. While it’s often said that everyone in a company has a role in customer experience, my guest today would say that, while true, if you…