My Courses
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Continuous learning drives sales success
Continuous learning is a key driver of sales success in today’s fast-paced and competitive business environment.
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#98: Trust in CX: Lessons from the Executive Assistant to Ronald Reagan
Delivering an outstanding customer experience when your customer is Ronald Reagan
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AI is transforming retail operations and 3PL
Artificial intelligence (AI) is transforming retail operations and the ways in which retailers are utilizing AI to enhance various aspects of their business. One of the key areas where AI is making a significant impact is in inventory management, forecasting, and demand planning. Retailers are using AI to analyze vast amounts of data to predict…
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#8: One Amazing Thing About CallRail with Ryan Johnson
What if you had AI-powered assistance to convert your best leads into customers? Welcome to One Amazing About UPS Capital. Today, host Greg Kihlstrom welcomes Ryan Johnson, Chief Product Officer at CallRail and he will be sharing one amazing thing about CallRail’s ConvertAssist with us today.
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#565: Why journey management matters, with Eytan Hattem, Cemantica
Journey mapping, management, and orchestration. They’re all just different names for the same thing, right? Well not quite. Even though they are all aimed at creating a more valuable customer experience, they all play unique roles.
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Data connectivity simplifies AI adoption
Data connectivity plays a crucial role in simplifying AI adoption for organizations. In a recent podcast, the speaker from CDATA highlighted the importance of making all systems within an organization speak the same language, which is essential for structuring data for consumption by AI. By using connectivity technologies like CDA Connect Cloud, organizations can consolidate…
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#22: Better CX through conversation intelligence with Eric Williamson, CMO at CallMiner
Today we’re going to talk about using speech analytics data to enable better B2B marketing and a better customer experience. To help me discuss this topic, I’d like to welcome …
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E-commerce trends for 2024: AI, inflation, politics
The e-commerce landscape is constantly evolving, and with consumer behavior rapidly changing, it is crucial for businesses to stay ahead of the curve. In a recent global consumer survey conducted by Celigo, insights were gathered on the future of online shopping in 2024 and beyond amidst ongoing economic and political changes.
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#564: The cookiepocalypse that didn’t happen with Jaysen Gillespie, RTB House
We are here at eTail Boston and hearing about all things e-commerce and retail. Today we’re going to talk about the cookiepocalypse that never happened, and what Google’s decision not to deprecate third-party cookies means for all those marketers preparing their first-party data strategies, as well as all those consumers out there that still like…
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Using generative AI in meaningful ways can benefit customers
Generative AI has the potential to revolutionize the way companies interact with their customers. However, it is important to note that we are still in the early stages of understanding how to effectively implement generative AI for user benefit. As mentioned in the podcast transcript, it is crucial to use generative AI in a way…