Redefining Customer Service and Returns for the Agentic Era

Redefining Customer Service and Returns for the Agentic Era

May 7, 2026

AI is working its way through the buyer’s journey. The 2025 holiday season saw a 693% jump in AI-driven traffic from the previous year, as customers are increasingly relying on AI-based chat interfaces to help them in the initial search and discovery process for all manner of things, from…

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Truthset Integrates with Unified ID 2.0 to Help Media Buyers Improve Audience Precision and Profitability 

May 7, 2026

The integration gives advertisers the ability to match and activate audiences that are independently scored for accuracy 

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Genpact and Google Cloud Expand Alliance to Bring Agentic Solutions to the Office of the CFO

May 7, 2026

Jointly deployed AI agents for enterprise finance move clients from fragmented AI pilots to agentic operations that compound and scale

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Meet the AI-powered fan companion: TGR Haas F1 Team RaceMate powered by Infobip

May 7, 2026

New always-on conversational agent with team race intelligence, team insights, and interactive experiences powered by Infobip AgentOS

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monday.com Goes All In on AI: From Work Management Platform to AI Work Platform

May 7, 2026

The biggest change in the company’s history: monday.com rebuilds its platform from the ground up around people and agents working together to get work done.

Yesterday's News - almost-daily marketing technology, AI, CX, and more

Yesterday’s Marketing Technology & AI News | May 7, 2026

May 7, 2026

Yesterday’s wave of press releases tells a story that goes well beyond the usual vendor hype cycle — and CMOs need to read it carefully. The dominant theme is that the architecture of how marketing decisions get made is being restructured. Several distinct shifts are happening simultaneously, and they…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Reframing Your AI Strategy from Technology-First to Customer-Moment-First

May 7, 2026

The best approach, as forward-thinking leaders are beginning to realize, is not to reject AI, but to fundamentally reframe its purpose. It requires shifting the starting point of the conversation from the capabilities of the technology to the nuance of human interaction—what Michelle Cooper, Chief Marketing Officer at Nice,…

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Pit Launches with $16 Million Led by Andreessen Horowitz to Bring AI-Native Software to Enterprise Operations

May 7, 2026

Founded by the team behind Voi and Klarna, Pit acts as an AI product team as a service — learning how companies work and building the systems that run their operations.

#856: CRMC Keynote Speaker Kaihan Krippendorff on making sure your brand is a disruptor not disrupted

#856: CRMC Keynote Speaker Kaihan Krippendorff on making sure your brand is a disruptor not disrupted

May 6, 2026

Today, we’re going to talk about the accelerating pace of change being driven by forces like artificial intelligence and digitization. These changes are creating a clear divide in the market, sorting brands into two distinct camps: the “Disruptors” and the “Disrupted.” We’ll explore the patterns that separate these two…

Bridging the Marketer's Confidence Paradox: From Activity to Impact

Incubeta: Bridging the Marketer’s Confidence Paradox: From Activity to Impact

May 6, 2026

While confidence in marketing performance is often high, a disconnect frequently exists between perceived success and actual business impact. This gap, termed The Marketer’s Confidence Paradox by Incubeta’s 2026 research, indicates that a significant portion of marketing spend may not be delivering its full value, leading to suboptimal growth…