Author: Agile Brand Guide

Six-module platform unifies AI orchestration, federated storage, and external publishing for regulated and content-intensive enterprises. Generally available today with new capabilities including Document Intelligence, io Assistant, and Seagate/CEPH connectors.

Greg Kihlström has been named the #1 Global Thought Leader and Influencer on Customer Experience for 2026 by Thinkers360, marking the third consecutive year he has topped the ranking. The annual leaderboard, released on May 17, 2026, recognizes the 50 individuals Thinkers360 identifies as the most influential voices in…

Yesterday delivered a concentrated set of announcements that, taken together, reveal a marketing technology landscape undergoing a structural shift, not a gradual evolution. The dominant theme is consolidation of data and AI capabilities into fewer, more powerful hands, while the gap between vendors claiming “agentic AI” and organizations actually…

Customers want seamless experience, and brand want to deliver them, but keeping conversations flowing smoothly across chat, voice, email, SMS, and social channels for customers is easier said than done. Well, what if there was a platform that enabled this for customers and employees?

In our rush to harness these new capabilities, we often overlook the very foundation upon which they are built: the data. And I’m not talking about the clean, structured, first-party data sitting comfortably in our CDPs. I’m referring to the messy, chaotic, and utterly vital torrent of public web…

From June 24 to 26, 2026, Bologna, Italy, will become one of Europe’s most strategic meeting points for the global digital economy. At WMF – We Make Future, the international fair and festival dedicated to AI, technology and digital innovation, the conversation around marketing will move far beyond trends,…

Publicis Groupe has entered into an agreement to acquire LiveRamp, a global data collaboration platform.

Adding Press Ganey Forsta, the trusted standard for healthcare experience, to the Qualtrics XM dataset combines decades of proprietary healthcare data and regulatory systems with the leading XM AI & data platform to supercharge human experience management for all industries.

Marketing Operations: Strategy, Implementation, and Optimization of Marketing Teams, Processes, and Platforms by Greg Kihlström offers a practical framework for leaders seeking stronger alignment, governance, measurement, and operational maturity

What if the biggest obstacle to delivering a world-class customer experience isn’t your technology or your strategy, but the very way your teams are structured and enabled to work? Agility …