Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: The Great Fragmentation and Why Your Data Is Your New Brand with Gary Lombardo, Athos Commerce

When upwards of 60% of consumers begin their shopping journey with an AI tool, as recent research shows, they are not entering the top of your…

Agentic-AI_-High-Ambition-Meets-Enterprise-Readiness-Gap-in-Autonomous-IT-Operations

Riverbed: Agentic AI: High Ambition Meets Enterprise Readiness Gap in Autonomous IT Operations

The Riverbed Global Survey 2026 underscores that while the ambition for AI-driven autonomy is universal, readiness lags significantly. Success hinges on addressing foundational challenges related to…

CMSWire: Why Does More Owned Content Cap Your Answer Engine Visibility?

CMSWire: Why Does More Owned Content Cap Your Answer Engine Visibility?

This article was written for CMSWire by Greg Kihlström. What share of the sources behind your brand’s AI mentions point back to your own website? Chances…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: What a CMO Still Owns When the Assistant Writes the Answer, with Jamie Domenici from Klaviyo

Jamie Domenici, Chief Marketing Officer at Klaviyo, thinks the real contest is happening a layer down, over the customer record that any answer gets built from.…

Why Agentic AI Is Moving Sales Performance from Management to Orchestration

Why Agentic AI Is Moving Sales Performance from Management to Orchestration

Arnab Mishra from Xactly explores the role of Agentic AI in sales transformation. In 2026, revenue leaders’ strategy has expanded well beyond managing plans and tracking…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: The CDP Isn’t Dead, It’s Just Getting Started

For the better part of a decade, the Customer Data Platform (CDP) has held a specific, if sometimes nebulous, role in the enterprise MarTech stack. It…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: The AI Value Illusion and the Marketing Spend Nobody Can See, with Jay Combs from ModelOp

Ask a marketing leader how many AI initiatives their organization is running and you’ll usually get a number. Four, maybe nine. The copywriting assistant, the personalization…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: The Agent is Your New Customer. Now What? With Rachel Thornton, CMO Enterprise at Adobe.

How do you market to something that doesn’t respond to an artfully crafted story, doesn’t get a “feeling” from your brand’s aesthetic, and processes information with…


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